LOCATION: John H. Stroger Hospital – Complex Care Coordination
The Director of Complex Care Coordination Waiver Services is responsible for the pla nning, organization, staffing and leading care coordination providers and supportive staff for a medically, behaviorally and socially challenged patient population. Leads and inspires a team of managers, nurses, social workers and community health workers. This position will be responsible for supporting the achievement of service and quality goals required by program sponsors, contracted entities, and accreditation organizations. The Director actively supports a team of managers who manage the day-to-day activities of direct service providers.
· Reviews parameters to assess staff on-boarding process to promote accurate understanding of policies, procedures, efficient system use and confidence in performing job duties. Works with managers to develop a plan for outliers.
· Supports efficient hiring for department.
· Assesses achievement of program goals and service levels. Determines approaches to move program forward, set goals, create and implement action plans and evaluate outcomes.
· Calls members with recent visits to understand their level of satisfaction; degree to which needs were met, perception of ability of care coordination to improve their health status.
· Keeps abreast of care coordination best practice and legislative or funder changes; incorporates same in program activities in a timely manner.
· Uses resources in accordance with funding stream.
· Supports timely, constructive feedback to staff through staff meetings, one on ones, and review of manager prepared performance reviews.
· Interfaces with Cook County Health stakeholders regarding program operations, opportunities for improvement or education of the Health System staff regarding program.
· Supports or leads projects to support effective care coordination integration, such as system re-design, additional programs.
· Prepares annual summary of program achievements and plans for upcoming year.
· Supports effective problem solving.
· Stays current of changes in Medicare/Medicaid by participation in seminars, webinars, in-services, grand rounds.
· Prepares reports as needed to run operations.
· Participates in interviewing, hiring, and training/development of staff.
· Performs other duties as assigned.
· Master's degree in a health related field(i.e. public health, nursing, social work, other clinic discipline, etc.) from an accredited college or university
· Three (3) years of providing direct services to clients in a community based setting
· Two (2) years of management experience in a health care organization
· Two (2) years of ambulatory care coordination experience
· Experience with navigating multiple computer systems to support care coordination team (e.g., Texture, Department of Aging (DOA) and Illinois Department of Rehabilitation Services (DORS) systems, CountyCare portal, etc.)
· Licensed as a Registered Nurse, Licensed Clinical Social Worker (LCSW) or other clinical discipline
· 1915 Waiver administration experience
Knowledge, Skills, Abilities and Other Characteristics
· Knowledge and experience with navigating multiple computer systems to support care coordination team (e.g., Texture, Department of Aging (DOA) and Illinois Department of Rehabilitation Services (DORS) systems, CountyCare portal, etc.)
· Excellent verbal and written communication skills necessary to communicate with all levels of staff and a patient population composed of diverse cultures and age groups
· Strong customer service and empathy skills
· Demonstrate analytical and organizational, problem-solving, critical thinking, and conflict management/resolutions skills
· Strong attention to detail, accuracy and precision
· Ability to assist teams to respond positively to change
When applying for employment with the Cook County Health & Hospitals System, preference is given to honorably discharged Veterans who have served in the Armed Forces of the United States for not less than 6 months of continuous service
To take advantage of this preference a Veteran must :
· Meet the minimum qualifications for the position.
· Identify self as a Veteran on the employment application by answering yes to the question by answering yes to the question,
ABOUT COOK COUNTY HEALTH (CCH)
The Cook County Health’s mission is to deliver integrated health services with dignity and respect regardless of a patient’s ability to pay; foster partnerships with other health providers and communities to enhance the health of the public; and advocate for policies that promote the physical, mental and social wellbeing of the people of Cook County.
CCH is comprised of two hospitals, John H. Stroger, Jr. Hospital and Provident Hospital, a robust network of more than a dozen community health centers, the Ruth M. Rothstein CORE Center, the Community Triage Center, the Cook County Department of Public Health, Cermak Health Services, which provides health care to individuals at the Cook County Jail and the Juvenile Temporary Detention Center, and CountyCare, a Medicaid managed care health plan.
The system cares for more than 300,000 patients each year and its physicians are experts in their fields, committed to providing their patients with comprehensive, compassionate and cutting-edge care. Today, CCH is transforming the provision of health care in Cook County by promoting community-based primary and preventive care, growing an innovative, ...collaborative health plan and enhancing the patient experience.
COOK COUNTY HEALTH IS AN EQUAL OPPORTUNITY EMPLOYER