As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!
Directs the strategy and performance for a business office supporting multiple clients/facilities in multiple states in or out of a Center of Excellence. Responsible the execution of multiple business processes, such as assigned billing, customer service and collections program(s). Responsible for leading and managing staff and subordinate leadership including virtual employees. The position also involves achieving and sustaining excellent productivity and accuracy. Prepares and administers applicable budget and ensures all spending is within budgetary guidelines
ESSENTIAL DUTIES AND RESPONSIBILITIES
Include the following. Others may be assigned.
Oversees centralized billing/collections/reimbursement, ensuring standardization and compliance with established policies and procedures, regulations of applicable regulatory agencies, and standards of JCAHO.
Provides operational direction to assigned site and business function. Coordinates site related issues with Human Resources and Legal.
Collaborates with all segments of leadership responsible for process design and development, process monitoring, and policy and procedure development. Manages all aspects of change management as it relates to operational processes, driving process metrics, staffing and employee relations, etc.
Directs the development of tactical plans and operating budgets to achieve strategic Conifer goals; monitor progress toward goals throughout the year.
Hires, trains, and develops assigned Managers, Supervisors, Analysts and others. Partners with Human Resources to maintain consistent policy and manages expectations with recruiting department to ensure staffing levels are met.
Prepares annual budget (both operating and capital) and implements the approved budget goals. Reports and justifies variances from the budgeted level.
This position carries out supervisory responsibilities in accordance with guidelines, policies and procedures and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Direct Reports (titles): Managers
Indirect Reports (titles): Supervisors, AR Staff
KNOWLEDGE, SKILLS, ABILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Advanced knowledge of healthcare A/R, collections, insurance, government programs and appeals including Compliance Regulations and Guidelines
Advanced knowledge of healthcare reimbursement methodologies and/or hospital based operations related to the revenue cycle including Health Information Management, Patient Access, Clinical Quality/Case Management, Management Information Systems, Accounting and Finance
Ability to create and clearly communicate strategic and tactical plans leading to an efficient and effective operation
EDUCATION / EXPERIENCE
Include minimum education, technical training, and/or experience preferred to perform the job.
4-year college degree in Business Administration, Finance, or Health Administration or equivalent experience
7 - 10 years of experience directing a multi-facility healthcare business office or financial services call center
CERTIFICATES, LICENSES, REGISTRATIONS
Certified Patient Account Manager (CPAM) or
Certified Financial Healthcare Professional (CFHP) preferred
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to work in sitting position, use computer and answer telephone
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Office Work Environment
Job: Managers and Directors
Primary Location: Frisco, Texas
Job Type: Full-time
Shift Type: Days
Employment practices will not be influenced or affected by an applicantâs or employeeâs race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.