Job Summary
This position is located in a medical clinic or physicians practice and coordinates the scheduling of appointments for physicians in the practice or surgical procedures, diagnostic tests, physical therapy, pain management, and other special tests as directed by physicians. This position is also responsible for obtaining necessary authorizations, pre-certifications and/or referrals.
Essential Functions
Provides customer service for patients, families, hospital scheduling departments, and other physicians offices. Acts as a resource to resolve room availability conflicts.
Receives physicians orders and completes patient registration. Obtains necessary authorizations, pre-certifications and/or referrals. Works closely with the billing department to ensure accurate coding for all charges.
Schedules and re-schedules patients as necessary. Confirms patients appointments for the following days and informs patients of physicians orders or special instructions prior to appointment or procedure.
Answers incoming calls, which may include screening calls, taking messages and providing information to patients, physicians, providers, hospitals and staff. Documents correspondence in the patients medical record. Updates demographic and insurance information in the practice management system.
Assists physicians in examination room when required. Assists front office in answering phones, scheduling appointments, taking messages, prescription refills, locating information and other related duties when necessary.
May have supervisory accountability and/or provide direction to support staff.
Minimum Qualifications
High school diploma/GED or equivalent working knowledge.
The position requires skills normally gained with 2 years of scheduling experience in a physicians office or hospital. Medical terminology may be required for some assignments. Must possess excellent communication, organizational and problem-solving skills.
Must be proficient with commonly used office software and have the ability to use software typically used for medical practice management and scheduling.
Preferred Qualifications
Knowledge of ICD-9, CPT, and HCPCS coding is strongly preferred. Sound working knowledge of various types of insurance plans and/or workers compensation preferred. Bi-lingual in Spanish may be preferred for some assignments.
Additional related education and/or experience preferred.
