This position is responsible for providing customer service for referral sources needing durable medical equipment. This position works on order processing from start to finish. Provides support with Customer Care Specialist and Dispatchers to help assure efficient delivery of equipment, supplies and services to patients and customers.
Handles incoming and outgoing calls for new orders/request for services. Gives verbal and written instructions to customers both internal and external. Individualizes approach to customers and introduces self to the customer. Answers all phone calls and assists caller until all needs are met. Returns calls to customers. Greets walk-in customers and assists them with equipment and supply needs.
Obtains and enters accurate intake information from health care provider or referral source in order to initiate the referral process. Determines appropriate referral pattern according to available service criteria.
Gathers complete and accurate information in order to complete the Service Request form. Provides effective written and verbal communication to other members of the interdisciplinary team to ensure initiation of care.
Utilizes computers to create spreadsheets, word processing and reports. Files and fills in for Receptionist and others, when required.
Completes insurance verification accurately and appropriately. Follows up regarding necessary communication with payer, provider and billing entities.
High school diploma/GED or equivalent working knowledge. Requires literacy and basic math skills.
Must possess excellent organizational and interpersonal skills
Must be proficient with commonly use office software products and possess the ability to learn new software applications.
Previous experience in customer service or familiarity with home medical equipment is preferred.
Additional related education and/or experience preferred.
Internal Number: 251498
About Banner Health
You want to change the health care industry – one life at a time. You belong here. You’re excited to be part of the dramatic changes happening in the health care field. In fact, you thrive on change. But you also understand that excellent, compassionate patient care is the true measure of the success of these changes. You belong at Banner Health. Our award-winning, comprehensive health system includes 23 hospitals in seven western states, primary care health centers, research centers, labs, a network of physician practices and much more. Throughout our system, skilled, compassionate professionals use the latest technology to change the way care is provided. If you’re looking to be a key contributor to a forward-looking organization, you’ll experience a wide variety of professional advantages: •Our vision for changing the future of health care gives you the opportunity to leverage your abilities to achieve something historic. •Our expansive system offers you an unmatched variety of clinical settings – from large urban trauma center to small rural hospital, ambulatory to home health. Our system also includes hospitals specializing in cancer, heart health and pediatrics. •Our many loc...ations also translate into a broad selection of exciting and rewarding lifestyle options – from the big city to the wide-open spaces. •Our commitment to healthcare innovation means you always have the latest technologies at your fingertips to help you provide the finest care possible. •The size, success and growth of our system provide you with the stability and options to pursue your desired career path. •Our competitive compensation and comprehensive benefits offer you options to complement your unique needs.