| Registration Scheduling Program Manager Overview This position plans, directs, and coordinates activities which ensure a delivery of high quality, cost-effective and customer-friendly services to all patients and providers. Oversees designated project(s) to ensure that goals and objectives of project are accomplished within prescribed time frame and funding parameters. Fosters a culture that reflects the core values and polices of the department and Foundation Health Partners. Achieves facility goals, maximizes usage of available services, and meets departmental goals in procedural accuracy, team productivity, and client satisfaction of physicians and FHP staff. Identifies quality improvement opportunities and takes appropriate action. Responsibilities ESSENTIAL FUNCTIONS - Creates or reviews and analyzes project proposal or plan to determine time frame, funding limitations, procedures for accomplishing project, staffing requirements, and allotment of available resources to various phases of project.
- Coordinates activities of project personnel to ensure project progresses on schedule and within prescribed budget. May provide technical advice and recommendations to issues and/or concerns as needed.
- Prepares various project reports for management, clients, or others by collecting, analyzing, and summarizing information and trends. This may include managing the development and maintenance of an information database system.
- Assists in achieving targeted financial performance. Maintains effective relationships and facilitates public awareness to assure program growth and ongoing patient referrals. May include community networking by participating in local community boards or committees.
- Develops a work plan and staffing for each phase of projects, as well as, arranges for recruitment or assignment of project personnel. Confers with project staff to outline work plan to assign duties, responsibilities, and scope of authority.
- Proactively engages in process improvement. Identifies needs, updates and improves work processes and methods. Provides opportunities for strategic departmental improvements and communicates suggestions appropriately. Coordinates and participates in special projects as assigned.
Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all customers of Foundation Health with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day. NOTE: The essential functions are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Specific tasks or responsibilities will be documented as outlined by the incumbent's immediate manager. Qualifications PHYSICAL DEMANDS/ENVIRONMENT FACTORS OE - Typical Office Environment: (Accountant, Administrative Assistant, Consultant, Program Manager) - Requires extensive sitting with periodic standing and walking.
- May be required to lift up to 20 pounds.
- Requires significant use of personal computer, phone and general office equipment.
- Needs adequate visual acuity, ability to grasp and handle objects.
- Needs ability to communicate effectively through reading, writing, and speaking in person or on telephone.
- May require off-site travel
MINIMUM QUALIFICATIONS - Requires a level of business, consumer, and financial knowledge as normally obtained through the completion of a bachelor’s degree in healthcare administration, business, consumer, finance or related field.
- Requires a proficiency level typically achieved with three (3) years of relevant experience.
- Must be able to demonstrate a high level of analytical and strategic thinking to plan, direct, and coordinate designated projects to ensure that goals and/or objectives of projects are accomplished within prescribed time frame and funding parameters, as described above. Ability to effectively communicate in both written and oral formats with department personnel to instruct and direct others as their functions relate to respective projects. Must possess the ability to effectively communicate and present research findings, projects, and recommendations to management. Must have a working knowledge of personal software packages to prepare correspondence and presentations, as well as, create and generate spreadsheets and reports, as described above. Must be results oriented and able to organize and independently manage various projects or processes simultaneously.
PREFERRED QUALIFICATIONS - Master’s degree or equivalent education preferred.
- Additional related education and/or experience preferred.
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