The Ophthalmic Technician III provides technical ophthalmic and administrative assistance to the medical staff of the Stein Eye Institute’s Comprehensive Ophthalmology Division and Contact Lens Suite. The Ophthalmic Technician III is the lead technician, serving as the central point for coordinating patient care/patient flow, and is responsible for the daily back-office operations of this multi-specialty group practice. Lead functions include training of staff, providing and ensuring technical support for 19 ophthalmologists and 3 optometrists, maintenance of 16 patient examination rooms, as well as both the perimetry and OCT/topography laboratories.
Identifies areas to improve delivery of patient care, clinic efficiency and cost reduction. In collaboration with the Practice Manager, develops and implements policies and procedures for quality improvement of the clinic, while ensuring policies for the University and Department are followed, including adherence to CICARE standards. Assists with special projects, as delegated by Practice Manager.
Required: Current certification as Certified Ophthalmic Technician (COT). Minimum 5 years recent experience providing technical support in Ophthalmology practice. Knowledge of ophthalmic medical terminology, anatomy and physiology of visual systems. Skill in acquiring accurate medical history, measuring and recording visual acuity, and tonometry. Familiarity with signs and symptoms of various ophthalmic problems to answer patient-related questions and triage calls, when urgent evaluation is required. Knowledge of the operations and maintenance of patient-related testing equipment. Knowledge of various ophthalmic clinical protocols. Excellent interpersonal skills to promote comfortable, cooperative and effective working relationships with patients, physicians and staff. Ability to identify and define complex problems and develop and implement solutions for quality and process improvement. Strong organizational and prioritization skills to effectively coordinate and promote the patient care activities. Skill in setting goals which accurately reflect the relative importance of job responsibilities and the strategic priorities of the clinic. Verbal skills sufficient to promote pleasant and effective interactions with patients, staff, doctors, and the public. Written skills sufficient to compose correspondence that communicates analytically, logically and concisely, using correct grammar, punctuation and spelling. Familiarity with computerized EHR(s) and patient appointment scheduling system(s). Ability to organize technician work schedules for continuous coverage. Ability to analyze clinical and administrative information to determine appropriate course(s) of action to resolve conflicts and discrepancies. Flexibility in adapting to new assignments. Ability to learn state of the art diagnostic equipment. Ability to organize and prioritize duties to maximize clinic efficiency. Ability to collaborate with Practice Manager and/or Associate Administrator in problem solving and implementing new and continuing patient care systems. Ability to work independently using effective problem-solving techniques while adhering to Departmental and University practices and policies.
Preferred: Experience working in a University-based medical facility/academic teaching environment. Experience in contact lens verification and ordering. Experience in training patients in proper contact lens insertion, removal, and hygiene.
UCLA is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
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