* Provides support in coordinating and executing family navigation services. The family navigator program involves physician and care provider education, early education, and telemedicine to improve care coordination for children with autism spectrum disorder and developmental delays across medically underserved areas of Tennessee.
The responsibilities listed are a general overview of the position and additional duties may be assigned.
KEY FUNCTIONS (The responsibilities listed are a general overview. Additional duties may be assigned.)
Provide support and resources to families, physicians and community service providers
In a very timely manner, provide support and resources over the phone to individuals (families, physicians, service providers) who call the central resource phone line
Respond to emails that are received on the central resource email account
Keep accurate and up to date data on all calls and emails
Address family needs related to early screening concerns, evaluation and diagnosis, service access, engagement with educational systems, and common behavioral challenges.
Support families to increase knowledge and ability to be a self-advocate.
Build relationships with service providers at VUMC as well as in the community in order to serve as an effective liaison. Close loops between referral sources and families to create comprehensive systems of care.
Assist in investigating and collating resources for patient population
Research potential resources for individuals with autism spectrum disorder and developmental delays in underserved areas
Organize and collate resource information
Distribute resources to community service providers and physicians
Collect and appropriately document information required for deliverables
Maintain appropriate documentation required of the organization and funding sources
Support patient appointments
Ensure that the appropriate equipment is available, set up, and in working order for appointments
Collect insurance information as needed for appropriate billing
Document information in medical records
Provide administrative support to psychologists during patient visits
Provide general administrative support for the office
a. Reserve rooms, parking spaces, etc. for meetings+
b. General office responsibilities such as faxing, copying, completing errands
Onboard new employees
Bachelor's Degree (or equivalent experience) and < 1 year relevant experience
***Preferably a degree in early childhood education, special education, social work, psychology, or other helping profession. 1 year of experience preferred but not required. Spanish-speaking applicant preferred***
* Day Shift/ NonExempt Position
Discover Vanderbilt University Medical Center:
Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded and your abilities challenged. It is a place where your diversity -- of culture, thinking, learning and leading -- is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research.
Because we are committed to providing the best in patient care, education and research, we are proud of our recent accomplishments:
* US News & World Report: #1 Hospital in Tennessee, #1 Health Care Provider in Nashville, #1 Audiology ( Bill Wilkerson Center ), 9 adult and 9 pediatric clinical specialties ranked among the nation's best, #15 Education and Training
* Truven Health Analytics: among the top 100 hospitals in the US
* Becker's Hospital Review: one of the "100 Greatest Hospitals in America"
* The Leapfrog Group: grade "A" in Hospital Safety Score
* National Institutes of Health: among the top 10 grant awardees for medical research in the US
* American Association for the Advancement of Science: 12 faculty members elected fellows in 2014
* Magnet Recognition Program: Vanderbilt nurses are the only group honored in Middle Tennessee
* Nashville Business Journal: Middle Tennessee's healthiest employer
* American Hospital Association: among the 100 "Most Wired" medical systems in the US
Internal Number: 1910304
About Vanderbilt Health
Vanderbilt University Medical Center is home to Vanderbilt University Hospital, The Monroe Carell Jr. Children’s Hospital at Vanderbilt, the Vanderbilt Psychiatric Hospital and the Vanderbilt Stallworth Rehabilitation Hospital. These hospitals experienced more than 61,000 inpatient admissions during fiscal year 2015. Vanderbilt’s adult and pediatric clinics treated nearly 2 million patients during this same period.Vanderbilt University Hospital and the Monroe Carell Jr. Children’s Hospital at Vanderbilt are recognized again this year by U.S. News & World Report’s Best Hospitals as among the nation’s best with 18 nationally ranked specialties. Vanderbilt University Medical Center is world renowned because of the innovation, work ethic and collegiality of its employees. From our health care advances to our compassionate care, Vanderbilt owes its accomplishments and reputation to staff and faculty who bring skill and drive and innovation to the medical center day after day. World-leading academic departments and comprehensive centers of excellence pursue scientific discoveries and transformational educational and clinical advances across the entire spectrum of health and disease.As th...e largest employer in middle Tennessee, we welcome those who are interested in ongoing development in a caring, culturally sensitive and professional atmosphere. Most of us spend so much of our lives at work, we want to be part of maintaining a workplace in which people support one another and encourage reaching for excellence. Many high-achieving employees stay at Vanderbilt because of the professional growth they experience and because of their appreciation of Vanderbilt’s benefits, public events and discussions, athletic opportunities, beautiful setting and, above all, sense of community and purpose.Vanderbilt and its employees share a set of mutual expectations that have been created with productivity, legality, fairness and safety always in mind. We believe that our investment in training and compensating employees multiplies in value when we enable individuals to deliver their best performance for the benefit of us all.