DEPARTMENT: Laboratory Medicine - Customer Support
WORK SCHEDULE: Nights
WORK TYPE: Part Time
Responsible for problem solving and communication with internal and external customers in order to provide prompt, accurate, friendly and quality service. Utilizes appropriate computer systems to document calls, dispatch couriers, register patients, facilitate billing, accession laboratory specimens, and provide information to all customers. Performs all Contact Center functions.
COMPETENCIES AND SKILLS:
Demonstrated ability to read, write, and perform simple mathematical calculations.
Ability to comprehend data management systems and perform tasks specific to a variety of these systems.
Ability to behave in a professional, personable, sensitive manner with customers and Healthcare professionals.
Must demonstrate the ability to function within a stressful environment.
Demonstrated strong interpersonal skills and the ability to communicate well with the public. Well-developed telephone and computer skills are desired.
Working knowledge of medical terminology and word processing preferred.
Demonstrated excellent customer service skills.
Demonstrated the ability to multi-task using a variety of PC based resources.
Demonstrated the ability to work independently and have strong problem solving and investigative skills.
Internal Number: 59813
At Geisinger, our innovative ideas are inspired by the communities we serve – like our Fresh Food
Farmacy, a program that delivers life-saving healthy alternatives to patients with diabetes. With additional tools like our MyCode Community Health Initiative, one of the first health system genome sequencing
programs, and our new asthma app suite that we developed in partnership with AstraZeneca, it’s no wonder we’re ranked one of the Top 5 Most Innovative Healthcare Systems by Becker's Hospital Review. We continually work towards continuous improvement in a culture where everyone has a voice and firmly believe that better begins with all of us.
Founded more than 100 years ago, Geisinger serves more than three million residents throughout central, south-central and northeastern Pennsylvania and southern New Jersey. Our physician-led system is comprised of 30,000 employees, including 1,600 employed physicians, and consists of 13 hospital campuses, the Geisinger Health Plan, Geisinger Commonwealth School of Medicine and two research centers.
What you do at Geisinger shapes the future of health and improves lives – for our patients, communities, and you.