The Applications Analyst is responsible for advancing the functionality and operational efficiency of the use of assigned applications. This includes advising and assisting customers in the operation and administration of TLRA's collection system applications (CUBS), collaborating with customers to enhance their work methodologies and tools; and maintaining a customer-centric technical knowledge and focus when contributing to the analysis, design, development, testing, documentation and implementation activities of the assigned software. The Applications Analyst must possess sufficient detailed expertise to support at least one assigned application, and is responsible for delivering high quality, cost effective solutions to all levels of users. This includes support for both the technology and the processes. The Applications Analyst is responsible for supporting the business goals and objectives for the Department, the Information Services Organization and the organization as a whole.

• Identify issues and concerns, and communicates them to supervisor. Develop options and recommendations.
• Assist customers with their use of vendor-supplied PC query tools to develop and deploy moderately complex reports.
• Translate customer requests into program specifications appropriate to assigned tasks. Understand and appreciate customers' business functions.
• Assist in coordination, preparation and conducting of continuing training and education sessions for internal and external Associates and customers.
• Maintain increasing technical knowledge of the assigned application. Provide general technical knowledge in the support programming languages in various system environments. Perform the analysis, design and development and implementation of the computer systems with guidance from Information Management Manager.
• Perform testing and implementation of assigned applications and its coordinating software.
• Assist customers with optimizing the use of assigned application and specific project-driven tasks.
• Demonstrate strong communication and human relationship skills.
• Work with vendors regarding information service requests, enhancements or issues to obtain support, information and assistance as instructed by supervisor.
• With supervision, define boundaries, set priorities, plan and manage multiple projects. With guidance develop detailed project schedules for all assigned projects, mapping dates and resources to tasks. Monitor progress and resolve approved deviations from plan.
• Maintain and demonstrate good teamwork on assigned projects through actions and job performance.
• Provide effective customer service by being courteous, polite and friendly at all times. Acknowledge customers timely in order to determine their need and help the customer resolve the issue or request. Participate in departmental programs that promote and deliver exceptional customer service.

• Perform other duties and special projects as requested.

A. Education/Skills

• Bachelor degree preferred or significant experience (2) years in a healthcare discipline such as Nursing, Pharmacy, Medical Records, Billing, Admissions, Information Systems or other major healthcare business or clinical discipline recommended
• Information system training preferred
• Possess an understanding of computers, database and network technology
• Possess an understanding of the healthcare discipline that is being served by the assigned computer application
• Verbal and written communication, and interpersonal skills to effectively interface with internal and external Associates, clients and customers at all levels
• Project management and problem-solving skills
• Must be able to work in a team environment, prioritize and organize multiple tasks, projects and be detailed oriented

1. Experience

• Two years of successful hands-on experience with at least one-year healthcare information systems application recommended

C. Licenses, Registrations, or Certifications:

• None required. However, a degree, license or certification in a major discipline will be considered an asset.