At University of Minnesota Medical Center - West Bank Campus we are committed to providing exceptional healthcare in a setting where we specialize in innovation. We continually strive to improve our patients' lives by delivering superior outcomes using groundbreaking technology and treatments while balancing patients' needs.

Our partnership with the University of Minnesota Medical School and University of Minnesota Physicians provides the platform to specialize in breakthrough treatments, surgical techniques, lifesaving therapies and to train tomorrow's physicians. Clinical trials advance our clinical services, bringing the very newest ideas in patient care.

We are conveniently located on the West Bank of the Mississippi River near downtown Minneapolis.

• This position will be working in the Acute Rehab Center (30 beds) and the Transitional Care Unit (28 beds).
• Post-Acute PT, OT, SLP.
• Approximately 50 therapy and tech staff at the 2 post-acute units
• Highly Collaborative between all disciplines along with MD/Physiatrist, rehab nursing, social work, dietary, etc. with primary goal to get patients home.

This position will be offered 8-32 hours every two weeks on the day shift, 8 hour shifts, every other weekend. This position is not eligible for benefits.

The Health Unit Coordinator is the primary receptionist and concierge for the unit. This role creates the first impression guests (patients or visitors) experience during their stay from the welcome and greeting; through the check in and checkout process. During the guests stay this position interacts closely with patients, families, physicians and the multidisciplinary team in a highly organized and professional manner. Ensures the exceptional patient experience is achieved by displaying effective customer service, problem solving and communication skills in a friendly, thoughtful and empathetic manner. Performs a variety of clerical functions including: managing patient charts, coordination of data flow and sharing of general hospital information/directions.

Ensures exceptional patient & guest experience is achieved

• Greets patients, visitors, physicians and other hospital personnel in a professional and positive manner using ADIET skills.
• Answers patient intercoms/call light promptly and relays requests in a timely manner.
• Answers phones promptly and courteously. Listens to and anticipates the customers needs.
• Protects confidentiality of protected health information while working in a highly visible environment.
• Orders patient meals per patient procedure daily.

Coordinates activities of unit to support patient care staff.

• Demonstrates the ability to perform multiple, simultaneous tasks in an environment faced with interruptions.
• Orders and maintains adequate stock of office supplies.
• Performs telephone message taking and directs communication in a timely fashion.
• Effectively uses communication systems for both routine and emergency transactions.
• Maintains unit information sources such as daily census sheets, brainboards, diet sheets, and schedules in a confidential manner.
• Interacts with other health care team members, patients and public in a prompt and courteous manner.
• Maintains order and cleanliness within the nursing station desk and supply areas.
• Works collaboratively with charge nurse to coordinate scheduling of tests, patient events, lab work and other department procedures.
• Works collaboratively with all nursing staff team members.
• Uses time efficiently and actively participates in productivity of department.

Manages medical record and data flow within the unit to support safe patient care processes.

• Maintains medical records for all patients.
• Prepares medical records with applicable forms.
• Requests/obtains medical report information as necessary.
• Processes patient charts including admissions, transfers and discharges.
• Maintains confidentiality of all information by sharing information only with those who need to know.
• Uses computer systems to accurately and safely track patient information.

Fulfills physician orders.

• Orders necessary equipment and services, within scope
• Checks orders for accuracy.
• Communicates order changes needed to health care provider

Required Experience

• 1 year customer service experience

Preferred Experience

• 2+ years customer service experience
• Previous HUC, administrative or hospitality industry experience