At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining whats possible for the patients we serve a promise we share with the professionals who make up our team.
Ranked by U.S. News & World Report as seventh in the country UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.
The Department of Pharmaceutical Services provides a full range of contemporary services for patients cared by the UCSF Medical Center, as well as its providers and payers.
The UCSF Pharmacy Enterprise encompasses Inpatient Pharmacy Services, Ambulatory Care Services, Specialty Drug Pharmacy, Pharmacy Business Services, Pharmacy Informatics, Medication Safety and Regulatory Compliance, Oncology Infusion Services, 340B Management, Pharmacy Revenue Cycle and Central Pharmacy Production and Repackaging Services.
The Department of Pharmaceutical Services is fully responsible for the medication use process across the health system. Services provided by pharmacy include, but are not limited to, drug procurement, drug storage and security; safe, accurate and timely preparation and distribution of drugs; clinical pharmacy services for patients; drug information services for clinicians and patients; retail specialty drug pharmacy services; ambulatory care pharmacy services; oversight of sate medication practices; antimicrobial stewardship; pharmacy oncology infusion services; pharmacy revenue cycle; central drug production and distribution with state-of-the-art automation; and development and management of drug use policies and procedures within the Medical Center.
The department is integrated with the Department of Clinical Pharmacy, an academic campus unit within the School of Pharmacy, which has a primary responsibility for teaching professional courses in the PharmD curriculum, research, and public service. Department of Pharmaceutical Services provides inpatient pharmacy services for Moffitt Long Hospital at Parnassus, Benioff Childrens Hospital in Mission Bay and Mount Zion Hospital. The inpatient pharmacies provide clinical and drug distribution services to the associated clinics and medical offices of each hospital.
The Pharmacy Senior Revenue Cycle Analyst is a technical leader with a high degree of knowledge in Revenue Cycle and recognized expertise in data analytics; problem-solving frequently requires analysis of unique issues / problems without precedent and/or structure.
May manage programs that include formulating strategies and administering policies, processes, and resources; functions with a high degree of autonomy.
Five years experience
Bachelor's Degree in related area and / or equivalent experience / training
In-depth knowledge of the practices, procedures, and concepts of the healthcare revenue cycle and its component operations, including billing, collections, charge capture, contractual adjustments, third-party reimbursements, and cash management
In-depth understanding of the issues, processes, reporting instruments, metrics, dashboard design, and other tools and techniques involved with measuring and analyzing the revenue cycle
Advanced organizational and project management skills, and ability to lead a team, prioritize tasks, and see projects through from inception to completion on schedule
Advanced skills in report development, dashboard design, and various software tools specific to healthcare revenue cycle management. Skills in common database, spreadsheet and presentation software
Advanced communications skills, with the ability to interpret and convey complex clinical finance information in a clear, concise manner. Ability to prepare compelling and informative reports and presentations to all levels of staff and management.
Advanced analytical and problem-solving skills, with the ability to evaluate the effectiveness of workflows and systems in revenue cycle program areas, to identify weaknesses and develop innovative solutions and process improvements
Advanced interpersonal skills, with the ability to collaborate effectively on highly-complex projects in a team environment with a wide variety of business and clinical areas
Thorough knowledge of issues in pharmacy revenue cycle, billing, claims processing and reimbursement
Knowledge of and experience working with Healthcare specific EMR, Decision Support, and Financial accounting software. (e.g. Epic, Tag Bio or similar).
High degree of knowledge of MS Excel required; experience with MS Application (e.g. Word, Visio, PowerPoint, SQL Server/Access)
Strong ability to advise management, serving as a technical expert, providing proposals for improvement and guidance on regulatory changes and industry trends and developments in revenue cycle management
The flexibility to orient and work at all UCSF Health locations
Epic Systems Certification in analytical or reporting modules (e.g., Clarity) or positioned for training and certification on hire
Epic Systems Certification in medication-use modules (e.g., Willow Inpatient, Willow Ambulatory, Willow Inventory, Beacon) or positioned for training and certification on hire
Knowledge of Pharmacy Revenue Management Tools; skills to effectively utilize the tools to produce meaningful findings and actionable intelligence
Living Pride Standards
Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior. These standards and expectations convey specific behavior associated with the Medical Centers values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency.
Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits team work skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards.
Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices
Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information.
Demonstrates an understanding of and adheres to safety and infection control policies and procedures.
Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets.
Keeps working areas neat, orderly and clutter-free, including the hallways. Adheres to cleaning processes and puts things back where they belong. Removes and reports broken equipment and furniture.
Picks up and disposes of any litter found throughout entire facility.
Posts flyers and posters in designated areas only; does not post on walls, doors or windows.
Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments.
Protects the physical environment and equipment from damage and theft.
The flexibility to orient and work at all UCSF Health locations is required.
Equal Employment Opportunity
The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Further information about the University of California, San Francisco, is available at diversity.ucsf.edu. UCSF seeks candidates whose skills, and personal and professional experience, have prepared them to contribute to our commitment to diversity and excellence, and the communities we serve.