Specialty Processing Technician | AdventHealth RX Plus
Location Address: 582 Monroe Rd, Sanford, Florida 32771
Top Reasons to Work at AdventHealth Corporate
Immediate Health Insurance Coverage
Career growth and advancement potential
Full-Time, Monday â“ Friday
You Will Be Responsible For:
Enters new prescription orders assuring that all information is correct including proper patient, drug, medication, directions, refills, and physician are selected at order entry. Checks for completeness of all required items including all necessary diluents and ancillary supplies.
Maintains working appointment calendar in Outlook to keep track of upcoming patient refills or appointment dates to make sure medication is delivered in a timely fashion.
Selects appropriate shipping method for the order, verifies shipping address and date according to specialty department processes or patientâ™s request making sure that the correct and most cost effective method is always used and the pharmacy service standards are being met.
Helps patients obtain copay assistance. Communicate with copay assistance company as needed to fix billing issues.
Communicates copays to patients and receive approval before billing. Assures all requests and payments are complete before processing orders. Makes sure all available copay assistance methods have been billed.
Communicates with physicianâ™s office any questions regarding prior authorization process as assigned. Assists with obtaining prior authorization through pharmacy benefit manager.
Requests special drop ship items from the pharmacy purchasing technician based on processing procedures. Provides all information necessary to obtain from pharmacy wholesaler.
Refers limited distribution specialty pharmacy items to the proper contracted specialty pharmacy per prescription plan. Communicates the information as needed to patients and physicianâ™s offices.
Communicates with automation technician assigned to specialty filling area to ensure patient orders are filled in a timely manner. Also communicates to automation team expected ship dates so shipments will go out on the correct day.
Maintains confidentiality of patient, employee relations, medical staff, departmental and administrative information.
Supports departmental and organizational Mission through appropriate use of resources, providing assistance to team members and management, accepting work or scheduled assignments and acts as a role model to the team to provide suggestions and creative ideas for performance improvement.
What You Will Need:
Education and Experience Required:
High School diploma or equivalent.
2 years retail, hospital or mail-order pharmacy setting.
Licensure, Certification or Registration Required:
A current Florida Board of Pharmacy Technician Registration, RPT; Must complete state required continuing education requirement for registration.
Knowledge and Skills Required:
Experience with retail prescription plans and secondary insurance providers (copay assistance).
Accuracy and attention to detail for long periods of time; excellent organization skills.
Ability to interpret prescription and knowledge of the generic names of medications and medical terminology; vast understanding of mathematical principles to perform pharmaceutical calculations.
Ability to critically think through situations with good problem solving skills
Good customer service skills and values teamwork.
Must be able to multitask and be flexible in moving from task to task within the department while maintaining composure and staying organized.
Basic to moderate proficiency skill set in MS Office: Word, Excel and Outlook.
The Specialty Processing Technician performs a wide range of duties to assist our patients with certain chronic illnesses to receive consistent clinical care and obtain financial assistance. Specialty prescription items are often very expensive, and require an extra level of care and attention above and beyond non-specialty items. This position will work closely with pharmacists, patients, providers, and others to coordinate medication access and adherence for complex disease states. This position will work with primary and secondary payors to assure the patient has their medication in a timely fashion with the best pricing. He or she will be responsible for assisting with processing prescriptions through the pharmacy system, coordination of medication refills, and setting up shipments and deliveries with the patients via phone. Works only under the supervision of a registered Pharmacist and does not perform duties that can only be legally performed by a registered Pharmacist.
AdventHealth Greater Orlando (formerly Florida Hospital) is one of the largest faith-based health care providers in the United States. For 150 years, we have carried on a tradition of providing whole-person care that not only addresses patients' physical ailments, but also supports their emotional and spiritual well-being. We demonstrate the same level of compassion and care for our employees as well, doing all that we can to help them realize their full potential – both personally and professionally.