Duke Primary Care is the largest primary care network in the greater Triangle area with family medicine and internal medicine providers, and pediatricians in 34 locations throughout the Triangle.
Duke Nursing Highlights:
Duke University Health System is designated as a Magnet(r) organization
Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses.
Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.
Duke University Health System has 6000 + registered nurses
Quality of Life: Living in the Triangle!
MEDICAL ASSISTANT, CERTIFIED - DUKE PRIMARY CARE O cc Summary
The Medical Assistant, Certified functions as an integ ral member of theinterdisciplinary healthcare team in providing direct p atient care. TheMedical Assistant,Certified performs routine administra tive and patientcare supportive duties in a Health System medical practi ce that assistmedical and/or nursing staff in the examination and treatm ent ofpatients and ensure the clinic/office runs smoothly.
W ork Performed
Clinical responsibilities:The CMA takes medical his tories and records vital signs, explainstreatment procedures to patients , and prepares patients for examinationsand procedures.Patient care supp ort responsibilities may include assisting the medicaland nursing staff during examination and procedures, collecting andpreparing laboratory sp ecimens, performing basic laboratory test in theclinic/office, taking el ectrocardiograms, removing sutures/ staples,changing sterile and non-ste rile dressings, promoting patient/familyunderstanding of the educational content and his/her involvement in theplan of care, and documenting in the patient record.Otherclinical support responsibilities include dispo sing ofcontaminated supplies, instrument processing, high level disinfec tionand sterilization of medical instruments, telephoning prescriptions to apharmacy, preparing and administering medications as directed by aph ysician, and authorizing drug refills as directed. Performs otherclinica l functions as delegated and supervised by the physician.Administrative responsibilities:The CMA greets patients, answers telephones, schedules appointments toinclude arrive appointments in MaestroCare, checkout pati ents, andreferral scheduling; arrangesfor hospital admissions and labor atoryservices, updates and files patient medical records, fills out insu ranceforms, handles billing, bookkeeping to include receiving copays and collections on account balances; correspondence, and ordering clinicalan dclerical supplies and forms. Performs other administrative duties asdi rected.May be requested to be a liaison for clinic activities such as Jo intCommission and falls and/or participate in clinic committees.
Knowledge, Skills and Abilities
Good customer service skills .Work requires the ability to understand and follow oral and writteninst ructions generally acquired through a high school education andmedical a ssistant programming.Heavy lifting and the ability to transport stretche r and wheelchairpatients may be required.Working knowledge of sterile te chniques and special procedures that areapplicable to work performed.Wor king knowledge of procedures and techniques involved in administeringrou tine and special treatments to patients.Working knowledge of sanitation, personal hygiene and basic health andsafety precautions applicable for work in a clinic setting. Workingknowledge of infection control procedur es and safety precautions.Age specific competencies.Daily clinic prepara tion process; registration, scheduling, chargeposting, order entry. Able to document and communicate pertinentinformationAbility to establish an d maintain effective working relationships withpatients and clinic staff Typing skillsMedical terminologyLevelsII and III -- Ability to independ ently seek out resources andwork collaboratively
Level Chara cteristics
Level I -- Graduation from accredited Medical Assistant program strongly preferred. High school or GED graduation required. Level II -- Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau ofHealth Education Schools (ABHES) strongly preferred. High school or GED graduation required. Level III -- Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred. High school or GED graduation required.
Level I -- No experience required. Level II -- Must have at least 1 year of clinical experience as a Medical Assistant in a clinical setting. Level III -- Must have at least 3 years of clinical experience as a Medical Assistant in a clinical setting. Note: 1 year of experience will be provided for an Associate degree in Medical Assisting. General Ladder Statement: In addition to the education and experience noted, applicants must meet all requirements set forth in the Medical Assistant, Certified (CMA/RMA) Ladder Program document for Levels II and III.
Degrees, Licensures, Certifications
Level I -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required. Level II -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required. Level III -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required.
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Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas--an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
As a world-class academic and health care system, Duke Health strives to transform medicine and health locally and globally through innovative scientific research, rapid translation of breakthrough discoveries, educating future clinical and scientific leaders, advocating and practicing evidence-based medicine to improve community health, and leading efforts to eliminate health inequalities.