This position serves as the primary and initial contact person for all individuals coming into the facility.
Responsible for performing secretarial, reception and initial patient needs assessment functions. Provides outstanding customer service and ensures a smooth patient flow process by providing services in admissions, financial counseling, billing, scheduling patients, paperwork completion, explanation of procedures, and making of appointments.
About Fairbanks Memorial Hospital Fairbanks Memorial Hospital is a non-profit facility owned by the Greater Fairbanks Community Hospital Foundation. AJoint Commission-accredited facility with 152 licensed beds, Fairbanks Memorial Hospital is the primary referral center for residents of Alaska's interior.We have a strong patient to nurse ratio and a culture of Shared Leadership.In addition to our exceptional clinical environment, our location offers incomparable lifestyle rewards away from work. In Fairbanks, small-town living, spectacular natural beauty and endless recreation combine to create a one-of-a-kind place to live, work and play.
8 hour Day Shifts
SCOPE AND COMPLEXITY
Works under general supervision, following established procedures. Uses established knowledge and problem solving skills with to work independently in a fast paced, multi-task environment. Responsibility for ensuring efficient coordination of billing processes, financial counseling, client scheduling, maintaining and handling of documentation, and patient flow. Internal and external customers include patients and their families, physician offices, third party payors, vendors, clinical staff, ancillary staff, therapist, nurses and case managers. Primary responsibility is to main department assigned, however cross-over and assistance to other departments is required.
Performs registration processes, verifies insurance coverage and obtains authorization notification.Accurately documents information and performs data-entry to ensure maximum reimbursement. Obtains necessary signatures specific to patients' insurance plan. Calculates patient liability according to verification of insurance benefits. Collects deposits and co-payments. Provides financial counseling for patients and their families by explaining financial policies and providing available resources for alternative payment arrangements. Assists patients and their families with completing financial documents when appropriate.
Manages the medical records for the assigned area. Ensures medical records are ready and complete daily.Coordinates with hospitals, practice offices and other ancillary services to obtain needed records. Follows guidelines and assists in developing procedures to ensure that medical records are in compliance with all state and federal laws.
Provides administrative support in producing materials such as documents, proposals, routine correspondence, spreadsheets, composing and preparing routine reports, and maintaining records in a variety of business software and database applications for electronic medical records, billing, timekeeping & payroll and data management.
Schedules patients, families, procedures, and physician appointments. Assists in scheduling routine appointments within the department, in other departments within the hospital, and externally as necessary.Prepares, handles, and manages admission, billing files, and transcription. Assists in completion of initial patient encounter records. Acts as a liaison between the patient, billing department, and payor to enhance account receivables, resolve outstanding issues and/or patient concerns.
Optimizes patient flow by using effective customer service communication skills utilizing kindness, tact and courtesy to ensure positive patient response to service. Demonstrates proactive interpersonal communications skills when relating to internal and external customers. Uses discretion and is attentive to issues of customer confidentiality. Demonstrates skills in pro-active resolution and attempts to resolve scheduling conflicts.
Provides support to include, answering the phones, pick-up/prioritizing/distributing mail, completing purchase requests, ordering supplies/forms, coordinating/scheduling meetings, maintaining and re-stocking lobbies.
As assigned, checks patients into clinic by completing vital signs, height, and weight. Transports patients within hospital departments.
Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all customers of Foundation Health with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.
NOTE: The essential functions are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Specific tasks or responsibilities will be documented as outlined by the incumbent's immediate manager.
High school diploma/GED or equivalent working knowledge plus formal or experiential training in medical front office and insurance billing procedures.
Requires two or more years working with patient flow and/or similar medical office work and knowledge of medical terminology. Requires the ability to perform basic math function and to assemble data into reports using spreadsheet programs; the ability to handle confidential information and sensitive issues. Must be able to work under minimal supervision and make independent decisions using good judgment. Excellent communication, human relations, attention to detail and organizational skills are required. Must possess highly developed interpersonal relations and process coordination skills.
Must be able to work effectively with common office software and medical records software.
Additional related education and/or experience preferred.