To oversee the daily work flow of the Laboratory Office and Laboratory Registration Areas with focus on activity prioritization and process resolution. Supports the overall success of the department by demonstrating flexibility, stewardship, collaboration, and cooperation in a team environment while maintaining a high level of production and service. Interviews patient or representative in a timely and efficient manner while securing all necessary information to create a medical and financial record.Prepares paperwork for the medical chart and billing folder.Determines financial status, obtain requirements needed for self-pay patients, requesting deposits, collecting deductibles and co-insurance and previous accounts due, writing receipts and balancing cash drawer.Obtain and appropriately routes the orders received from various physicians and patients.Adheres to high standard of customer service.To provide services to physician offices, nursing homes, and home health agencies. To maintain a working relationship with current clients and to assist in finding resolution in daily issues that may arise. To provide clients with necessary operational lab supplies as needed. Performs all other duties as assigned to promote efficient and effective operations for each.
Successful completion of the core educational curriculum "Excellence at the Front End" required within one year of employment.
Two years' experience in hospital registration or a comparable position preferred.
Ability to supervise associates
Ability to work well with the public and to supervise activities of others
Demonstrate proficiency and knowledge of Patient Access / Pre-Access operations
Exhibit knowledge and compliance of regulatory requirements in Patient Access / Pre-Access
Excellent communication and organizational skills
Demonstrate excellent customer service skills
Ability to apply principles of process improvement
Willingness and recognized ability to develop, mentor and train other associates
Must be able to follow detailed instructions and perform repetitious tasks
Computer/basic keyboard skills, telephone skills, and general knowledge of office machines including printers, fax, copier, scanner, and credit card machines required
Proficient in office automation applications such as Microsoft Office
Skilled in interpreting and analyzing data
Ability to read, comprehend and retain information
Demonstrated contribution and achievement of department collection initiatives
Perform mathematical calculations proficiently
Knowledge of basic medical terminology required
Knowledge of Laboratory terminology is preferred
Licenses, Registrations or Certifications:
Certified Healthcare Access Associate through National Association of Healthcare Access Management (NAHAM) required.
CHRISTUS HEALTH is an international Catholic, faith-based, not-for-profit health system comprised of almost more than 600 services and facilities, including more than 60 hospitals and long-term care facilities, 350 clinics and outpatient centers, and dozens of other health ministries and ventures. CHRISTUS operates in 6 U.S. states, Colombia, Chile and 6 states in Mexico. To support our health care ministry, CHRISTUS Health employs approximately 45,000 Associates and has more than 15,000 physicians on medical staffs who provide care and support for patients. CHRISTUS Health is listed among the top ten largest Catholic health systems in the United States.