M Health Fairview's Ridges Cancer Clinic, located in Burnsville, MN is a department of University of Minnesota Medical Center. We are looking for a Scheduling Coordinator to support our busy Oncology/Hematology clinic with cancer care support services and extensive IV infusion services. We are the largest cancer care provider in the central metro region.

• 0.01 FTE (Casual, no guaranteed hours/shifts per pay period)
• Day shift.
• R ota ting weekends and holidays (currently every 5th weekend) .
• Position is not eligible for benefits
• Reports to the Manager of the Edina clinic
• Our team includes several MDs, Medical Assistants, RNs, Pharmacist and Social Worker.
• Oncology/Hematology Clinic with cancer care support services and extensive IV Infusion services

University of Minnesota Health Cancer Care is a specialized team of doctors, nurses, researchers and health care professionals committed to providing life-saving care to people with cancer. Through our pioneering work in cancer research, our experts have transformed the way cancer is treated. Our patients have access to the latest most advanced treatment options, clinical trials and technology to ensure the best possible outcomes.

https://www.mhealth.org/care/overarching-care/cancer-care-adult

• The Scheduling Coordinator duties will involve: Reception/Check In, Scheduling/Work Queues, Phones/EPIC In-basket
• Scheduling will be done over phone and using multiple phone lines
• Responsible for serving patients, provider and staff in facilitating access to services, tests, procedures at direction of the care provider
• Coordinating work flow of exchange of information related to patient activityPerforms registration, scheduling, and other front desk clerical duties
• Answer incoming calls
• Providing high level of customer service both face to face and via phone with patients and interdisciplinary teams such as radiology, imaging, other clinics
• Seeks out solutions to time conflicts and participates in problem solving
• Work at front desk reception and check in process
• Professional work environment which includes Business casual attire

Required Qualifications:

• Prior experience in a high level customer service role
• Experience using computers, word/outlook, phones, fax and email

Preferred Qualifications:

• Vocational/technical training, diploma or Associate's degree
• 1-3 years prior work experience in a healthcare setting including prior scheduling, EPIC and templating

Desired Skills:

• Knowledge of medical terminology
• Experience using multiple phone lines
• Experience working with interdisciplinary teams and external customers
• High level customer service face to face work experience
• Proficient in the English language
• Attention to detail
• Ability to problem solve effectively

Key Words:

- receptionist, registration, business office, administrative, clerical,