Patient Financial Services consists of approximately 250+ staff located in Nashville and approximately 150 supplemental staff who provide support in five primary service areas, all of which are critical to the success of the Revenue Cycle. The five primary service areas include:
Central Registration and Insurance Management
Pre-Service Collections, Financial Counseling, and Outpatient Referral Assistance
Patient Liability and Customer Service
VUH/VCH Admitting and VUH/VCH ED Registration/Discharge
Patient Financial Services was created in September 2014 to provide one leadership structure to manage the above mentioned service areas for hospital and physician billing and collections. The service areas were located in multiple sites across Nashville until November 2015 when approximately 150 staff and management moved to newly renovated space in the Green Hills Office Building.
Patient Financial Services plays a critical role in the revenue cycle as these teams are involved in both front and back-end processes, allowing them to enhance the patient experience while striving to maximize revenue and accelerate cash collection. This team works closely with Patient Care Centers, Access Centers, and Contracting to serve as a resource and provide timely education on new initiatives and improved processes.
JOB SUMMARY: Manages team offering direction on registration, arrivals and discharge. Strategically develops and oversees processes and standards for the department. Resolves escalated patient and staff issues.
Identifies, establishes and evaluates quality assurance standards and programs.
Measures and reports ongoing financial and operational performance.
Performs data quality audits of systems.
Achieves financial targets and improves financial position through accuracy of collections, monitoring of department targets, and working with staff on high risk situations.
Oversees staff and departmental performance to achieve productivity and quality goals.
Ensures proper collection of patient liabilities during registration and discharge process.
The responsibilities listed are a general overview of the position and additional duties may be assigned.
WORKFLOW MANAGEMENT (ADVANCED): - Knowledge of the tasks, procedural steps, organizations or people involved, required input and output information, and toolsneeded for each step in a business process. Able to build on this knowledge in order to make a process more efficient andeffective.
LEADERSHIP (INTERMEDIATE): - Formulates a vision while motivating & guiding employees promoting engagement. Leaders state precise goals, ensures the commitment of individuals to those goals, defines the methods of measurement, and provides the incentive to accomplish measureable outcomes.
OPERATIONS PLANNING (INTERMEDIATE): - Anticipates resource needs to meet objectives and implements appropriate processes.
PEOPLE MANAGEMENT (INTERMEDIATE): - Interacting, communicating, building relationships and developing employees.
COMPLIANCE (INTERMEDIATE): - Understanding the rules, regulations, sanctions and other statutory requirements, guidelines and instructions relating to governing bodies and organizations, both internally and externally.
BUSINESS RESULTS (NOVICE): - Ability to achieve business results while focusing on quality, customer satisfaction, and stewardship.
QUALITY MANAGEMENT (NOVICE): - Developing a systematic process of checking to see whether a process or service is meeting specific requirements.
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* US News & World Report: #1 Adult Hospital in Tennessee and metropolitan Nashville, named to the Best Hospitals Honor Roll of the top 20 adult hospitals, 10 nationally ranked adult specialty programs, with 3 specialties rated in the top 10 nationally, Monroe Carell Jr. Children's Hospital at Vanderbilt named as one of the Best Children's Hospital in the nation, with 10 out of 10 pediatric specialties nationally ranked.
* Healthcare's Most Wired: Among the nation's 100 "most-wired" hospitals and health systems for its efforts in innovative medical technology.
* Becker's Hospital Review: named as one of the "100 Great Hospitals in America", in the roster of 100 Hospitals and Health Systems with Great Oncology Programs and to its list of the 100 Hospitals with Great Heart Programs.
* The Leapfrog Group: One of only 10 children's hospitals in the to be named at Leapfrog Top Hospital.
* American Association for the Advancement of Science: The School of Medicine has 112 elected fellows
* Magnet Recognition Program: Received our third consecutive Magnet designations.
* National Academy of Medicine: 22 members, elected by their peers in recognition of outstanding achievement
* Human Rights Campaign Healthcare Equality Index: 6 th year in a row that Vanderbilt University Medical Center was a Leader in LGBTQ Healthcare Equality.
Vanderbilt University Medical Center is home to Vanderbilt University Hospital, The Monroe Carell Jr. Children’s Hospital at Vanderbilt, the Vanderbilt Psychiatric Hospital and the Vanderbilt Stallworth Rehabilitation Hospital. These hospitals experienced more than 61,000 inpatient admissions during fiscal year 2015. Vanderbilt’s adult and pediatric clinics treated nearly 2 million patients during this same period. Vanderbilt University Hospital and the Monroe Carell Jr. Children’s Hospital at Vanderbilt are recognized again this year by U.S. News & World Report’s Best Hospitals as among the nation’s best with 18 nationally ranked specialties. Vanderbilt University Medical Center is world renowned because of the innovation, work ethic and collegiality of its employees. From our health care advances to our compassionate care, Vanderbilt owes its accomplishments and reputation to staff and faculty who bring skill and drive and innovation to the medical center day after day. World-leading academic departments and comprehensive centers of excellence pursue scientific discoveries and transformational educational and clinical advances across the entire spectrum of health and disease.As t...he largest employer in middle Tennessee, we welcome those who are interested in ongoing development in a caring, culturally sensitive and professional atmosphere. Most of us spend so much of our lives at work, we want to be part of maintaining a workplace in which people support one another and encourage reaching for excellence. Many high-achieving employees stay at Vanderbilt because of the professional growth they experience and because of their appreciation of Vanderbilt’s benefits, public events and discussions, athletic opportunities, beautiful setting and, above all, sense of community and purpose.Vanderbilt and its employees share a set of mutual expectations that have been created with productivity, legality, fairness and safety always in mind. We believe that our investment in training and compensating employees multiplies in value when we enable individuals to deliver their best performance for the benefit of us all.