The Patient Access Lead Representative oversees the daily work flow of the Pt Access Services team for activity prioritization and process resolution. Supports the overall success of the department by demonstrating flexibility, collaboration, and cooperation in a team environment while maintaining a high level of production and service. Interviews patient or representative in a timely and efficient manner while securing all necessary information to create a medical and financial record. Prepares paperwork for the medical chart and billing folder. Determines financial status, obtain requirements needed for self-pay patients, requesting deposits, collecting deductibles and co-insurance and previous accounts due, writing receipts and balancing cash drawer. Obtain and appropriately routes the orders received from various physicians and patients. Adheres to high standard of customer service. May be performing Inpatient, Outpatient, or ER Admitting duties. Performs all other duties as assigned to promote efficient and effective operations for each.
High school diploma or Equivalent preferred
Computer literate, ability to operate office machines and type 40wpm
Must successfully complete the basic computer training class offered by the Hospital
Must have completed Medical Terminology course or complete the CSFCH Medical Terminology course
Excellent customer relations, communication, organizational, verbal and written skills
Two years of admitting experience, or one year of admitting experience plus one year of scheduling, insurance verification, business office, or equivalent experience
CHRISTUS HEALTH is an international Catholic, faith-based, not-for-profit health system comprised of almost more than 600 services and facilities, including more than 60 hospitals and long-term care facilities, 350 clinics and outpatient centers, and dozens of other health ministries and ventures. CHRISTUS operates in 6 U.S. states, Colombia, Chile and 6 states in Mexico. To support our health care ministry, CHRISTUS Health employs approximately 45,000 Associates and has more than 15,000 physicians on medical staffs who provide care and support for patients. CHRISTUS Health is listed among the top ten largest Catholic health systems in the United States.