M Health Fairview has an immediate opening for a Patient Registrar to support the HealthEast Maplewood Clinic. This position involves scheduling and taking calls for Clinical Support Staff for 14 different Rheumatology Providers at all of the MHFV sites.
This is a 1.0 FTE (80 hours per two week pay period), benefits-eligible opening.
Hours: 8AM to 4:30PM Monday - Friday
Training for this position will be a combination of virtual and onsite at the Maplewood Specialty Clinic. After training is complete, this position will transition to remote.
The Patient Registrar verifies, pre-registers and schedules patients with accuracy and efficiency, verifies insurance and demographic information and eviews and maintains patient accounts, secures financial arrangements on self-pay balances prior to and during patient appointments.
Answers all incoming phone calls in a timely manner and directs to the appropriate team or individual
Schedules appointments for patients with specified clinican according to scheduling guidelines, patients' needs, and availability of clinician
Pre-registers and verifies insurance and demographic information with the patient according to established guidelines
Informs patients of insurance coverage and co-pays or self-pay policy and documents in patient account for front desk staff
Monitors patient balances on patient accounts and informs patients of outstanding balances to ensure appropriate financial arrangements
Researches and facilitates patients' questions and concerns according to established guidelines and procedures
Maintains knowledge of, and complies with, all relevant laws, regulations, policies, procedures and standards
Actively participates in creating and implementing improvements
Performs other responsibilities as needed/assigned
High school graduate or equivalent
1 to 3 years experience required
Prior medical business office or insurance company experience required, preferably in a customer service position
Completion of medical terminology course or equivalent experience and education preferred
Prior experience working with third party payer regulations preferred
Knowledge of insurance and third party payors preferred
Other Required Skills:
Attention to Detail: Achieves thoroughness and accuracy when accomplishing a task
Computer Skills Basic: Ability to use a computer and applications that are associated with performing basic work tasks (navigate in Windows, Outlook, etc)
Interpersonal Communication: Skilled in developing effective rapport with customers, co-workers, or families, actively listening to develop a positive connection. Ability to interact effectively, listen actively and develop positive working relationships with diverse customers and staff honoring differentworld views
Office Skills: Knowledge and application of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology
Problem Solving: Identifies problems; determines accuracy and relevance of information; utilizes appropriate tools and staff resources along with sound judgement to generate and evaluate alternatives, and to make recommendations
Together with the University of Minnesota and University of Minnesota Physicians we have created M Health Fairview. M Health Fairview is the newly expanded collaboration among the University of Minnesota, University of Minnesota Physicians, and Fairview Health Services. The healthcare system combines the best of academic and community medicine — expanding access to world-class, breakthrough care through our 10 hospitals and 60 clinics.Fairview Health Services (fairview.org) is an award-winning, nonprofit health system providing exceptional care across the full spectrum of health care services. Fairview is one of the most comprehensive and geographically accessible systems in the state, with 10 hospitals—including an academic medical center and long-term care hospital—serving the greater Twin Cities metro area.Its broad continuum also includes 60 primary care clinics, specialty clinics, senior living communities, retail and specialty pharmacies, pharmacy benefit management services, rehabilitation centers, counseling and home health care services, medical transportation, an integrated provider network and health insurer PreferredOne. In partnership with the University of Minnesota, ...Fairview’s 32,000 employees and 2,400 affiliated providers embrace innovation to drive a healthier future through healing, discovery and education.