POSITION SUMMARY: The Manager of Medical Office Specialists is considered a leadership position that provides support, direction, and focus for the staff involved in all areas of clinic patient access. The Medical Office Specialists Manager works collaboratively with the clinics, facility service departments, referring providers, and patients to facilitate ease of access to services provided by the clinics. This position is responsible for the Medical Office Specialist Float Pool staffing and clinic Medical Office Specialist associates management of daily activities to produce successful outcomes of all patient encounters. This position measures productivity and outcomes. Managers are expected to monitor adherence and compliance to CHRISTUS standards, directives, regulatory requirements and other guidance that mandates requirements governing such processes. This position also works to ensure that financial performance objectives are achieved that are related to revenue cycle initiatives. The Medical Office Specialist Manager is expected to maintain effective professional relationships with other department leadership, share ideas, and implement actions related to the patient access functions. The ability to communicate effectively with all types of people at all levels is critical. This position is expected to provide the leadership needed to promote a team work environment.

Patient Access is responsible for encounter creation management to include scheduling functions, pre-registration, registration, insurance verification, pre-certification and authorization, calculation of reimbursement and patient responsibility, collection, posting, reconciliation, and successful billing. Numerous regulatory requirements are included in all these process and Management is expected to monitor for compliance.