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Journey Owner - GPHR
Overview The Journey Owner will lead a team (known as a POD) that is a multi-disciplinary team dedicated to growing M Health Fairviews share of patients served by a specific service line or coping with a specific disease state. The journey owner is responsible for understanding the customer journey for a specific service line (e.g.,cardiology) or a short set of disease states (e.g., Congestive Heart Failure, Atrial Fibrillation), leading their POD to create the optimal mix of services, content and marketing, and partnering with the right stakeholders to operationalize these programs. This is a highly strategic role that requires a mix of consumer centricity, strategic thinking, communication and leadership skills. The skills required for this
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