Consumer Access Specialist - PRN - Advent Health - Fish Memorial
Location - Fish Memorial, Orange City, Florida
GENERAL SUMMARY: Ensures patients are appropriately registered for all service lines. Performs eligibility verification, obtains pre-cert and/or authorizations, makes financial arrangements, requests and receives payments for services, performs cashiering functions, clears registration errors and edits pre-bill, and other duties as required. Maintains a close working relationship with clinical partners to ensure continual open communication between clinical, ancillary and patient access departments. Actively participates in extending exemplary service to both internal and external customers and accepts responsibility in maintaining relationships that are equally respectful to all. Provides PBX (switchboard) coverage and support as needed.
KNOWLEDGE AND SKILLS REQUIRED: · Mature judgement in dealing with patients, physicians, and insurance representatives · Working knowledge of Microsoft programs and familiarity with database programs · Ability to operate general office machines such as computer, fax machine, printer, and scanner · Ability to effectively learn and perform multiple tasks, and organize work in a systematic and efficient fashion · Ability to communicate professionally and effectively, both verbally and written · Ability to adapt in ever changing healthcare environment · Ability to follow complex instructions and procedures, with a close attention to detail · Adheres to government guidelines such as CMS, EMTALA, and HIPPAA and AdventHealth corporate policies
EDUCATION AND EXPERIENCE REQUIRED: · One year of customer service experience · High School diploma or GED
AdventHealth Greater Orlando (formerly Florida Hospital) is one of the largest faith-based health care providers in the United States. For 150 years, we have carried on a tradition of providing whole-person care that not only addresses patients' physical ailments, but also supports their emotional and spiritual well-being. We demonstrate the same level of compassion and care for our employees as well, doing all that we can to help them realize their full potential – both personally and professionally.