Welcomes members appropriately, accurately updates, verifies and enters member demographics (including insurance and billing) and processes/scans all forms into appropriate systems.
Provides education as necessary to member regarding test locations, portal use, and follow-up (non-clinical) actions.
Documents appropriately within the officeâ™s designated system to ensure regulatory requirements are met.
Schedule and confirm member appointments.
Answers the telephone and handles calls in a timely and friendly manner including appropriate documentation of the call.
Obtains appropriate medical records and member information to support patient care needs and documents within the EMR accurately and timely.
Obtains insurance authorizations and verifies coverage prior to the patient's appointments, notifies the patient of the current status.
Collects copays, deposits, deductibles, prior balances, coinsurance, and self-pay payments at the time of service per department policy.
Processes member referrals accurately and timely.
Facilitates medical record requests accurately and timely.
Completes special projects or preforms other duties as assigned.
Actively participate in daily team huddles
KNOWLEDGE AND SKILLS REQUIRED:
A flexible and positive attitude
A welcoming and nurturing attitude toward our member population of 65+
Strong computer skills and basic knowledge of Microsoft Excel.
Experience in customer service setting
Professional phone etiquette
High level of integrity
Demonstrated ability to communicate by reading, writing legibly, speaking and comprehending English effectively in order to carry out job requirements
Ability to operate a computer, copier, fax and scanner
Ability to establish and maintain effective working relationships with members, employees, and others
KNOWLEDGE AND SKILLS PREFERRED:
Experience in guest relations or hospitality
EDUCATION AND EXPERIENCE REQUIRED:
High school graduate or equivalent
EDUCATION AND EXPERIENCE PREFERRED:
Graduate of an Accredited Medical Assistant Program
American Association of Medical Assistants (âœAAMAâ) for Certified Medical Assistants (CMA)
American Medical Certification Association (âœAMCAâ) for Clinical Medical Assistant Certification (CMAC)
American Medical Technologists (âœAMTâ) for Registered Medical Assistant (RMA)
National Association for Health Professionals (âœNAHPâ) for Nationally Registered Certified Medical Assistant (NRCMA)
National Center for Competency Testing (âœNCCTâ) for National Certified Medical Assistant (NCMA)
National Healthcareer Association (NHA) for Certified Clinical Medical Assistant (CCMA)
AdventHealth Senior Care is looking for team members with a passion to transform health care and make a difference in the lives of seniors. AdventHealth Senior Care is an innovative primary care practice delivering comprehensive, high quality, team-based care for our members and their families. Our relationship-based care model is designed to provide coordinated health care through a curated network that improves the quality and outcomes in the communities we serve. Our member-centered approach focuses on individualized care to meet the unique needs of our members and is supported by our dedicated care team of primary care physicians, health coaches, nurses and an array of specialized services. We strive for clinical excellence and aim to increase quality, increase patient satisfaction and reduce unnecessary utilization of health care resources. AdventHealth Senior Care is creating a new connection around how whole-person care is delivered to better meet the full spectrum of health care needs in this senior population.
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.
At AdventHealth, Extending the Healing Ministry of Christ is our mission. It calls us to be His hands and feet in helping people feel whole. Our story is one of hope — one that strives to heal and restore the body, mind and spirit. Our more than 80,000 skilled and compassionate caregivers in hospitals, physician practices, outpatient clinics, urgent care centers, skilled nursing facilities, home health agencies and hospice centers are committed to providing individualized, wholistic care.