The Clinical Services Administrative Assistant is responsible for providing secretarial and administrative support services in a clinical/patient care setting. Is responsible for charge entry and/or reconciliation, scheduling, maintaining files, phone reception, customer service, and conducting special projects and assignments for the assigned clinical department(s). Duties require a thorough knowledge of the assigned clinical department(s) in order to perform the necessary duties.
ESSENTIAL FUNCTIONS OF THE ROLE
Receives, greets and screens visitors/patients and/or telephone calls in a courteous manner and notifies the appropriate person, takes and relays accurate messages, and answers routine inquiries.
Performs a wide variety of administrative tasks to prepare correspondence, meeting minutes, patient care sensitive information, specimens, reports and department data which may be confidential in nature. May transcribe medical dictation notes. May process patient records, admission, coding/billing.
Coordinates department schedule for procedures or patient appointments, as well as other duties related to maintaining the clinical department's daily schedule. May escort patient(s) to room.
Establishes, maintains, and updates record keeping and filing systems; classifies, sorts, and files correspondence, articles, reports, and other paper or non-paper documents and media.
Attends department meetings which includes taking, preparing, and distributing the minutes to appropriate personnel.
Performs charge entry and/or reconciliation as assigned by the Supervisor or Manager.
Maintains an appropriate level of office supplies and keeps work areas well stocked.
Performs a variety of special projects and duties, as requested, in order to support the department?s needs.
May maintain orders and receive medical records through the chart-tracking system in accordance with established policies and procedures as required.
May communicate with physicians, patients and healthcare staff to ensure relevant patient information is shared with appropriate parties as required.
KEY SUCCESS FACTORS
Knowledge of clinical office procedures and patient confidentiality requirements.
Able to provide consistently excellent customer service with empathy, patience and confidence.
Able to maintain the confidentiality of sensitive and confidential information obtained through the course of completing assignments.
Interpersonal skills to interact with a wide-range of constituencies.
Skilled in document management, including sorting and filing techniques, and records retention to maintain accurate records.
Able to communicate thoughts clearly; both verbally and in writing.
Must be able to read, write and follow instructions and flow chart protocols.
Able to maintain a calm and helpful attitude, even under times of stress, and take appropriate and reasonable steps to resolve issues.
Able to work carefully, with a high attention to detail.
Advanced computer skills, including but not limited to: typing, information security, electronic medical documentation, hand held scanning and email.
Proficient with MS Office suite including Word, Excel, PowerPoint.
Our competitive benefits package includes the following - Immediate eligibility for health and welfare benefits - 401(k) savings plan with dollar-for-dollar match up to 5% - Tuition Reimbursement - PTO accrual beginning Day 1 Note: Benefits may vary based upon position type and/or level
Baylor Scott & White Health (BSWH) is the largest not-for-profit health care system in Texas and one of the largest in the United States. With a commitment to and a track record of innovation, collaboration, integrity and compassion for the patient, BSWH stands to be one of the nation’s exemplary health care organizations. Our mission is to serve all people by providing personalized health and wellness through exemplary care, education and research as a Christian ministry of healing. Joining our team is not just accepting a job, it’s accepting a calling!