Call Center Representative AdventHealth Medical Group
Location Address: 2501 N. Orange Ave Suite 310 Orlando, FL 32804
Top Reasons to work at AdventHealth Medical Group
Faith based & mission driven organization
Central Florida’s premier multi-specialty medical group
Comprehensive Employee Benefits such as Educational Reimbursement
CREATION Health employee wellness and lifestyle programs
Positive working climate to support a work life balance
Work Hours/Shift: Full-time Monday through Friday hours will be 8am-5pm.
You Will Be Responsible For:
Communicates in a cordial, professional manner with patients via phone.
Transfers incoming callers to appropriate department / location when necessary.
New patient registration (inputting demographic information, insurance information, etc.).
Assists patient via scheduling to obtain appointment as a first time patient and handles reschedule lists
Updates computer referring physician data base.
Works with online scheduling system and EHR.
Verifies patient data and insurance to ensure it is updated for accurate billings.
Handles patient concerns or refers to administration appropriately.
Fills patient cancellation slots efficiently in keeping schedules booked for the practitioners.
Maintains updated documentation of identified action work lists needed for daily operations.
What You Will Need:
Individuals must possess these knowledge, skills and abilities and be able to explain and to demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
High School Graduate or Equivalent – required
Previous customer service experience – required
Bilingual – preferred
Knowledge of EHR – preferred
Medical office or medical call center setting experience – preferred
Proficient with computer programs: Email, PowerPoint, Excel, Word.
Demonstrates interpersonal skills by effectively communicating with all levels of management, staff and outside vendors and patients.
Strong emphasis on organizational skills and strong attention to detail and ability and willingness to multi task.
Ability to work independently and in a team environment.
Excellent verbal and written communication skills.
Schedule patients with physicians via incoming and outbound calls with a focus on customer service. Provides operational support in delivery of patient care in a call setting environment. Responsible for answering phones in a timely and professional manner, scheduling appointments, obtain and input insurance information.
At AdventHealth, Extending the Healing Ministry of Christ is our mission. It calls us to be His hands and feet in helping people feel whole. Our story is one of hope — one that strives to heal and restore the body, mind and spirit. Our more than 80,000 skilled and compassionate caregivers in hospitals, physician practices, outpatient clinics, urgent care centers, skilled nursing facilities, home health agencies and hospice centers are committed to providing individualized, wholistic care.