The Mercy Rehabilitation Hospital is a partnership between Mercy and Kindred Healthcare. The hospital provides inpatient rehabilitation services for patients recovering from strokes, brain or spinal-cord injuries, amputations, complex orthopedic injuries and other conditions. The greatest feature of the rehabilitation hospital is our dedicated team of clinicians. These rehab professionals provide the exceptional patient care for which Mercy is known, with an emphasis on improving individual functional ability and quality of life. Mercy Rehabilitation Hospital Springfield is accredited by The Joint Commission (TJC) as well as the Commission on Accreditation of Rehabilitation Facilities (CARF) for inpatient rehabilitation.
This person answers telephones, greets and assists visitors and assists in performing clerical tasks. He or she possesses good communication, interpersonal and organizational skills and must be able to handle multiple tasks in a fast-paced environment.
Answers and transfers incoming calls.
Processes mailing labels for outgoing mail. Brings mail to and from the mailbox and sorts it accurately.
Assists coworkers with various documents using Microsoft Windows, Microsoft Excel, and Microsoft Word.
Maintains confidentiality of all data.
Supports the administration team with miscellaneous projects.
Directly communicates with and assists hospital customers.
The employee must maintain a professional demeanor and appearance to reflect proper image for the Hospital and the board members, medical staff, community leaders and fellow employees.
Must have good organizational skills and analytical ability in order to interpret information, and carry out duties independently.
Must be cooperative and have the desire to be a team player.
Other duties as assigned.
Adheres to dress code, appearance is neat and clean and wears appropriate identification while on duty
Completes annual health, safety, and education requirements. Maintains professional growth and development.
Maintains confidentiality of all patient and/or employee information to assure patient and/or employee rights are protected.
Demonstrates knowledge of the principles of growth and development over the life span and the skills necessary to provide age appropriate care to the patient population served.
Reports to work on time as scheduled; adheres to policies regarding notification of absence.
Attends all mandatory in-services and staff meetings.
Represents the organization in a positive and professional manner.
Complies with all organizational policies regarding ethical business practices.
Communicates the mission, ethics, and goals of the hospital, as well as the focus statement of the department.
Maintains current licensure/certification for position, if applicable.
Consistently demonstrates Guest Relation's skills to patients, physicians, visitors, employees, and any other individuals with whom they may come in contact.
Consistently follows departmental and hospital Health, Safety, Security, Hazardous Materials policies and procedures.
HIPAA: Conduct job responsibilities in accordance with HIPAA privacy laws, follow hospital policy in provision of patient confidentiality. Able to identify patient confidentiality issues and reports to proper hospital personnel immediately.
Compliance: Conducts job responsibilities in accordance with standards set forth in Kindred's Code of Conduct, Kindred policy and procedures, applicable federal and state laws, and applicable standards.
Able to communicate effectively in English, both verbally and in writing.
Additional languages preferred.
Proficient computer knowledge.
Knowledge of basic equipment.
Appropriate telephone communication skills.
Physical and Safety Requirements:
Must be able to move intermittently throughout day. Must be able to cope with the mental and emotional stress of the position. Must possess sight/hearing senses, or use prosthetics that will enable these senses to function adequately, so that the requirements of this position can be fully met.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
High School diploma or GED required.
Experience in administrative role or as a student in higher education.
Proficient in use of computers.
Customer service experience or aptitude to be able to deal tactfully with patients, physicians, visitors and the general public.
Team oriented, positive attitude and takes imitative during down time.
Job : Administrative/Clerical/Secretarial Primary Location : MO-Springfield-CHC Payroll - Mercy Rehab Springfield Organization : 6784 - CHC Payroll - Mercy Rehab Springfield Shift : Day