Christiana Care Health Systems seeks an Access Coordinator. The role of the Access Coordinator is to promote patient and physician satisfaction through proactive patient access activities. Collaborates with physicians, patients and interdepartmental staff to ensure a seamless delivery of patient care and appropriate fiscal management of the encounter. Primary contact and interactions to include: Departmental and hospital staff, physicians/office staff, patients/family, insurance companies, Patient Financial Services and Information Services. This position will be assigned to Main Admitting in Christiana Hospital.
Work for a world class organization!
We have been named as Delaware's best employer again!
Ability to utilize your skills in healthcare and learn new ones.
The Access Coordinator will be primarily responsible for promoting patient satisfaction through proactive administrative services. Some of these services include:
Collaborating with physicians/office to ensure a seamless delivery of patient access activities.
Facilitating the authorization/notification process to minimize direct involvement with physicians/office staff.
Provide consistent education to physicians/office staff regarding changes in third party billing, customer service, answering phones.
Demonstrate strong customer service skills.
Appropriately process and ensure the fiscal integrity of accounts.
Work independently to set priorities and meet deadlines.
Function as a team member, i.e. promote positive interactions, demonstrate initiative and lead coworkers as well as take direction from coworkers.
Routinely demonstrate and promote Unsurpassed Excellence skills and CCHS Core Values.
Appropriately bring irregular situations to the attention of management.
Associate degree in Business/Medical related field preferred.
Two years' experience in a medical, financial or marketing institution preferred.
Previous insurance or third party experience is preferred.
Ability to manage multiple software/websites simultaneously.
An equivalent combination of education and experience may be substituted.
Hours: This position is a full time day shift position for 80 hours per pay period. Hours are 11 a.m. - 7:30 p.m. This requires every 3rd weekend and every third holiday.
Other: This position requires attendance of our Global Training class that is 2 weeks in duration and is 8 a.m. - 4:30 p.m. Monday - Friday. The training will be held at our Avenue North facility in Wilmington, Delaware.
Internal Number: JR57005
About ChristianaCare Health System
ChristianaCare Health System is headquartered in Wilmington, Delaware and is one of the country's largest health care providers, ranking 21st in the nation for hospital admissions. Christiana Care is proudly a Nurse Magnet recognized institution. Christiana Care Health System is also one of the largest health care providers in the mid-Atlantic region, serving all of Delaware and portions of seven counties bordering the state in Pennsylvania, Maryland and New Jersey. A not-for-profit, non-sectarian health system, Christiana Care includes two hospitals with more than 1,100 patient beds, and is a major teaching hospital with two campuses. Christiana Care is continually recognized for excellence on a regional and national level. Our role in the community is expressed in the Christiana Care Way: "We serve our neighbors as respectful, expert, caring partners in their health. We do this by creating innovative, effective, affordable systems of care that our neighbors value."Christiana Care is a great place to work because we value diversity and recognize it to be a core part of our success. Because of the diversity of our employees, affiliated health professionals and volunteers, we are ...positioned to meet the unique needs of our patients and community. We acknowledge and celebrate the uniqueness and talent of each employee. Because of our talented workforce we are able to provide a quality healthcare experience to our patients and community. We strive to create an inclusive environment in which individual diversity can be leveraged and thrive. Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.