JOB SUMMARY The Access Service Representative II obtains current and accurate demographics and insurance information in order to register patient, verification of insurance benefits, negotiates and collects patient financial responsibilities.
WHAT IS EXPECTED (ESSENTIAL FUNCTIONS) Conducts patient interviews to obtain demographic and financial data for registration, insurance verification, precertification and billing.
Performs cashiering responsibilities according to BSWH policies when appropriate and if assigned, could potentially consume the bulk of the incumbent’s responsibilities within the department.
Ability to register patients in multiple locations. Understand the patient flow processes in each area. Identifies process improvement opportunities that promote team concepts with co-workers while improving revenue cycle functions and the patient experience. Successful completion of Patient Access Curriculum as identified by Revenue Cycle leadership.
Verifies patient eligibility for insurance coverage and appropriate benefit levels for anticipated services. Calculate and Collect all patient liability due according to BSW Financial Clearance Policies related to existing and/or bad debt accounts. Determines patient liability and advises patient of deposit requirements per policy. Negotiates payment arrangements with patient where necessary per policy.
Exhibits a high level of empathy with the ability to effectively communicate with patients and family members during traumatic events, while demonstrating exceptional customer service skills. Maintain a professional demeanor in a highly stressful and emotional environment, to include crime, behavioral health and/or suffering patients in addition to life/death situations. Assists patients to nursing units by providing directions, personal escort, and/or medical mobility assistance (ex; wheelchairs), when applicable.
Location/Facility - Baylor Scott & White Medical Center - College Station Specialty/Department/Practice - Emergency Department Shift/Schedule - PRN (as needed) This position has no set schedule and no guaranteed hours. Work hours on based on when the employee is needed and on availability. This person needs to be willing to work any shift (days, evenings, nights, weekends and/or holidays). Benefits - Our competitive benefits package includes: * Immediate eligibility for health and welfare benefits and time off 401(k) savings plan Tuition Reimbursement PTO accrual beginning Day 1 *Note: Benefits may vary based upon position type and/or level.
EDUCATION - H.S. Diploma/GED Equivalent EXPERIENCE - A minimum of 2 years experience required
Baylor Scott & White Health (BSWH) is the largest not-for-profit health care system in Texas and one of the largest in the United States. With a commitment to and a track record of innovation, collaboration, integrity and compassion for the patient, BSWH stands to be one of the nation’s exemplary health care organizations. Our mission is to serve all people by providing personalized health and wellness through exemplary care, education and research as a Christian ministry of healing. Joining our team is not just accepting a job, it’s accepting a calling!