Central Florida’s premier multi-specialty medical group
Comprehensive Employee Benefits such as Educational Reimbursement
CREATION Health employee wellness and lifestyle programs
Positive working climate to support a work life balance
Work Hours/Shift: Mon-Thurs 8am-5pm, Fri 8am-4pm
You Will Be Responsible For:
Deploy a wide variety of training methods, reimagining creative and innovative tools, techniques and approaches to achieve excellent comprehension, proficiency, and performance results from end users.
Deliver individual, small group, and large group training for both new and existing users including physicians, advanced practice providers, clinical support staff, front office staff, and professional/managerial staff. This includes classroom training, demonstrations, on-the-job training, recorded webinars, meetings, conferences, and workshops.
Assist in performing learning needs analysis and modify training plan as needed to ensure success of the training. Tailor training delivery based on the specific style of the adult learner to achieve the desired comprehension and proficiency.
Regularly assess the training needs of end users through on-site visits, job and process analyses, surveys, adoption metric audits, and quality improvement metric audits.
Assess training program and instructional effectiveness and summarize evaluation reports determining the impact of training on employee skills and how it affects KPIs.
What You Will Need:
High School graduate required
3+ years training experience in a healthcare environment
2+ years physician practice operations experience
Knowledge of/experience with athenaCollector and athenaClinicals
Knowledge of/experience with Cerner PowerChart Ambulatory EHR, particularly in specialty care environments
Other EHR implementation and training experience
Knowledge of quality reporting and physician practice regulatory programs (e.g., PQRS, MACRA)
Expertise in process mapping and process mapping tools
The Training Analyst is responsible for implementing the clinical, revenue cycle, and practice operations training strategies for certain Florida Hospital Medical Group practices as well as helping to assess their outcomes. The Analyst will collaborate with medical group leadership to identify, assess, prioritize, and address training and development needs among physician practice end users and carry out suitable training initiatives that result in standard, efficient, and sustained adoption of technologies used within the Florida Hospital Medical Group. The Analyst will maintain objectivity by assessing and prioritizing training needs based on performance against and compliance with specific training plan goals and targets.
The Analyst will collaborate with others to ensure that training content is developed and constantly refined to improve outcomes, and to ensure that the training that is delivered supports the process improvement and optimization targets identified by the organization. The Analyst will need to build and maintain effective relationships with medical group customers as well as peers and other individuals that support effective technology adoption and operational efficiencies at the designated practices. The Analyst will collaborate with clinical, financial, operations, and access team representatives to ensure the designed training strategies and education programs support best practice work flows.
Successful Analyst candidates will be required to pass a competency and instruction test related to the applications being supported within 3 months of hire and at least annually thereafter; the test will evaluate both the functional/technical aspects of the applications as well as process and operations knowledge based on organizational standards, policies and procedures.
At AdventHealth, Extending the Healing Ministry of Christ is our mission. It calls us to be His hands and feet in helping people feel whole. Our story is one of hope — one that strives to heal and restore the body, mind and spirit. Our more than 80,000 skilled and compassionate caregivers in hospitals, physician practices, outpatient clinics, urgent care centers, skilled nursing facilities, home health agencies and hospice centers are committed to providing individualized, wholistic care.