The dedicated staff, highly-skilled physicians and surgeons, and advanced technology combine to make working at Los Alamitos Medical Center a personally-rewarding work environment.? Nursing staff often hold advanced degrees, are dedicated to caring for others in both their personal and professional lives, and work side-by-side with talented colleagues and medical staff. The hospital has an advanced bi-plane catheterization lab, robot-assisted surgery capabilities, an Orthopedic Destination Center, and the radiation oncology physician services are provided by UCLA Health.? Outpatient services are provided in a colorful patient setting in our Total Care Pavilion and there will soon be nurse navigators to assist orthopedic and cancer patients.? The hospitalâ��s quality indicators reflect the hard work of physicians and staff. LAMC awards and distinctions include an A on the Leapfrog Hospital Safety Score, American Heart Association Get with the Guidelines Gold+ Performance Achievement Award for Heart Failure, American Stroke Association Get with the Guidelines Gold+ Performance Achievement Award for Stroke, American Stroke Association Target Stroke Honor Roll, and is a Joint Commission Advanced Primary Stroke Center.? Los Alamitos Medical Center is a great place to work. There are more than 150 staff members who have been here over 20 years and the hospital has been in the community for nearly 50 years treating generations of families.
We offer competitive salaries and benefits including a matching 401(k), several health & dental plans to choose from, generous tuition assistance plans, and relocation assistance for select positions.
The Case Management Office Coordinator provides administrative, clerical, computer systems and computer reports support services for the Case Management staff. The Office Coordinator facilitates the administrative and clerical duties of the department. The Coordinator processes data to generate computer reports for the department activities. The Coordinator is a key member of the Case Management Team and is essential in the efficient implementation of the Case Management process as patients are moved through the continuum of care.
TECHNICAL SKILLS/JOB SPECIFIC SKILLS/*ESSENTIAL FUNCTIONS*
TELEPHONE SKILLS â�� Demonstrates hospital telephone etiquette by answering the phones promptly, courteously and identifying department and self.
POLICIES/PROCEDURES- Is aware of and follows all hospital and department policies and procedures.
TEAM WORK- Promotes positive co-worker relationships through team work and cooperation. Understands and supports the needs of individuals in other departments and promotes conflict resolution. Shares information, work knowledge and experience with coworkers, physicians and students in a non-threatening manner. Offers assistance and promptly responds to requests.
PRODUCTIVITY â��Maintains high productivity and performs efficiently regardless of whether the work volume is high or low. Appropriately prioritizes work activities. Responds to difficult situations with self-control and a positive attitude. Makes decisions independently and knows when to ask for assistance. Exercises good judgment and arrives at sound decisions.
Documentation is accurate, complete and legible.
Individual in this position is responsible for coording the office and computer processes and providing support to the Director of CM and CM
Responsible for Receptionist duties in the department.
Answers phones and distributes voice mail.
Database maintenance, daily case management assignments/copy entire charts and mail or fax to HSAG.
Gets patient signatures for discharge arrangements.
Entering authorization numbers and tracking next review dates.
Preparing reports for committees.
Record staff meeting minutes.
Sort and distribute mail to all staff.
Order supplies for Case Management/Social Services Department.
Accurate fax numbers in the system for providers and All Scripts.
Enter submission and log movement. Provide data to revenue cycle.
Information review: Patient data, Healthcare staff documentation related to patient care, Complete eCCM, Patient Billing System.
Reception activities, secretarial duties, daily case management assignments.
Generate and maintain computer reports utilizing - Word, Powerpoint and Excel with pivot tables
Maintain effective relationships with other co-workers, physicians, payors, patients and their families.
Faxes all communications necessary for discharge planning.
Performs all KRONOS recordkeeping functions.
Provides clerical reviews (completed by RN CM's) electronically to payers and refers to RN Case managers as needed.
Maintain logs of all denials and appeals as well as all payer communications.
Documents authorization into system. Notifies appropriate staff of billing changes or issues for follow up investigation.
Generates and submits Medical Etars.
Participates in departmental quality measures as required.
Participation in departmental quality measure as required.
Performs other duties as assigned.
TRAINING AND EXPERIENCE
1 year experience with clerical duties in an acute care hospital setting or medical office
Proficient in computer skills - Word, Powerpoint and Excel with pivot tables
Organizational skills, appropriate for a fast pace environment, able to multitask and handle several projects and maintain deadlines
Excellent verbal and written communication skills required.
Bachelor Degree is a plus
Knowledge of Medicare/MediCal Regulatory requirements.
Must be sighted and able to hear normal phone conversations
Must have sufficient and manual dexterity to utilize computer
Must be able to sit and stand for long period of time
Must be able to write legibly
Must be able to speak without impediment
Primary Location: Los Alamitos, California
Facility: Los Alamitos Medical Center
Job Type: PT2Y
Shift Type: Days
Employment practices will not be influenced or affected by an applicantâ��s or employeeâ��s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
Internal Number: 2105023443
About Los Alamitos Medical Center
Tenet Healthcare Corporation (NYSE: THC) is a diversified healthcare services company headquartered in Dallas with 112,000 employees. Through an expansive care network that includes United Surgical Partners International, we operate 65 hospitals and approximately 510 other healthcare facilities, including surgical hospitals, ambulatory surgery centers, urgent care and imaging centers and other care sites and clinics. We also operate Conifer Health Solutions, which provides revenue cycle management and value-based care services to hospitals, health systems, physician practices, employers and other clients. Across the Tenet enterprise, we are united by our mission to deliver quality, compassionate care in the communities we serve.