Location Address: Offices Orlando, Altamonte Springs, Celebration, Oviedo
Top Reasons to work at AdventHealth Medical Group
Faith based & mission driven organization
Central Florida’s premier multi-specialty medical group
Comprehensive Employee Benefits such as Educational Reimbursement
CREATION Health employee wellness and lifestyle programs
Positive working climate to support a work life balance
Work Hours/Shift: Monday-Friday, Shift Rotation from 8:30am-6:30pm
You Will Be Responsible For:
Serves as a brand ambassador enlivening our Mission, Vision, Values, and Service Standards; serves as a liaison between consumers and AdventHealth entities
Proactively guides consumers by , providing information about services, hours of operation, and highlighting features, events, engagement tools, etc.
Assists consumers in the scheduling of appointments if needed and maintains knowledge of scheduling policies and procedures.
Confirms patient demographics and account information is accurate and completed prior to visit.
Accountable to meet and exceed consumer needs, demonstrating a sense of urgency to recover any service gaps
Interacts with all consumers and team members using the iCARE communication model (Introduce, Connect, Anticipate, Reinforce, Extend)
Speaks and writes using clear and professional language
Demonstrates age-specific communication skills for consumers with the ability to assess and interpret relevant data
Maintains working knowledge of scheduling systems and processes
Maintains working knowledge of authorizations/pre-certifications, and/or benefit memos in order to meet and exceed consumer expectations.
Maintains working knowledge on patient accounts to ensure expeditious billing and to protect the financial standing of AdventHealth and facilitates patient connections to billing services.
Meets or exceeds upfront collections by facilitating the consumer payment process through the AdventHealth payment portal or application.
Ensures lobby environments are clean and professional.
Receives, records, and relays messages accurately, completely, and legibly and responds within established standard
What You Will Need:
High school graduate with 2-years of healthcare experience or 2-years of hospitality experience
Or Associate degree with 1-year of healthcare experience or 1-year hospitality experience
Hospital, Medical Practice or Physician office experience, preferred
Knowledge of medical terminology, preferred
High level of skill in service excellence and service recovery
Ability to work in multiple computer systems as well as adapt to technology updates
Skilled in organization as demonstrated by the ability to manage multiple tasks/deadlines
Ability to develop and maintain positive working relationships with team members and other stakeholders/consumers
The Engagement Specialist, under the general direction of the Practice Administrator or Manager is responsible, accountable, and empowered to deliver a seamless, personalized, and exceptional experience by assisting consumers with visit flow processes for all entities within the Health Park. The Engagement Specialist is responsible for enlivening our Service Standards of Keep Me Safe, Love Me, Make it Easy, and Own it for every person, every time. In addition to the expectations listed below, the Engagement Specialist will support other needs as directed.
At AdventHealth, Extending the Healing Ministry of Christ is our mission. It calls us to be His hands and feet in helping people feel whole. Our story is one of hope — one that strives to heal and restore the body, mind and spirit. Our more than 80,000 skilled and compassionate caregivers in hospitals, physician practices, outpatient clinics, urgent care centers, skilled nursing facilities, home health agencies and hospice centers are committed to providing individualized, wholistic care.