Desert Regional Medical Center is a 385 bed acute-care hospital classified as a stroke receiving center and level 2 trauma facility with an innovative , patient centered and evidence-based Rehabilitation Services Department. Our compassionate team provides a wide range of inpatient and outpatient services, including acute care rehabilitation, joint replacement & spinal surgery, neurosurgery, ICU, Telemetry, step-down care, skilled nursing, as well as outpatient therapy, hand and lymphedema clinics.
The Office Coordinator, under the direction of the Program Director, is responsible for day to day administrative functions of the Wound Care Center including but not limited to intake, scheduling, registration, insurance verification, data/charge entry, authorizations, medical records and other duties as assigned.
DEPARTMENT SPECIFIC DUTIES:
Commands computer knowledge for operations of word processing, database programs, simple spreadsheet functions, billing and patient account functions and/or Hospital-specific systems.
Coordinates daily work flow, as well as accurate and timely production of reports and invoices.
Initiates and maintains accurate data files including, but not limited to patient records, patient charges, correspondence and business functions.
Enters and maintains reports of daily charges for each business day, week and month; generates daily, weekly, monthly reports as needed by Hospital and/or Program Director.
Maintains Consistent and Accurate Information Flow and Documentation for Patient Records, Accounts, Finance and Reimbursement
Demonstrates knowledge of third party payor system including Medicare, Medi-Cal, commercial, PPO and HMO systems and assists with financial counseling of patients.
Maintains excellent interpersonal skills with other Hospital Departments, where applicable for smooth information flow and knowledge of system changes.
Verifies patient insurance and collaborates to monitor ongoing preauthorization requirements with immediate attention to all denials to maximize reimbursement.
Demonstrates responsibility for record keeping, collection and transport of money from collection of co-pays.
Administers Medical Records System in Collaboration with Clinical Staff
Maintains knowledge of current medical records requirements for outpatient department and applies knowledge of policies and procedures related to medical record information, confidentiality, release of records, abbreviations and historical data.
Collaborates with clinic staff to develop and maintain system for medical records to ensure completeness of all files and all aspects of patient privacy, confidentiality and informed consent.
Collaborates with appropriate departments, as well as wound care physician offices, to get documentation or information to facilitate diagnostic and procedural coding.
Generates letters to referring physicians from chart data as directed by managerial staff. Develops and maintains patient scheduling systems in collaboration with medical and clinical staff.
Responsible for Prioritized Flow of Operations as well as Proficient Interpersonal Communications
Demonstrates proficiency in all interpersonal, phone and reception duties.
Maintains tracking system for all inquiries relative to marketing and growth of the Program.
Works to ensure that patients maintain all scheduled appointments (via reminder phone calls, transportation assistance, discussing with Program Director and/or patientâ��s wound care physician)
Maintains log of all pertinent caller information for inquiry follow-up and patient information. Follows up on all inquiries not converted to appointments at least weekly or until resolution. Notifies Program Director of results on a daily basis.
Types and files medical and business correspondence accurately.
Maintains inventory of office supplies adhering to budget guidelines.
Develops and maintains patient scheduling system in collaboration with medical and clinical staff.
Handles mail, correspondence, packages and clinical specimens in a timely and appropriate manner.
May assist Program Director, Clinical Manager and Clinical Outreach Coordinator in projects and marketing functions.
Handles daily and routine problems following proper channels of communication and recognizing issues for referral to management.
Demonstrates good organizational skills for prioritizing and delegating with follow-up for quality.
Assumes active role in Program by participating in staff meetings and keeping minutes.
Attends all mandatory in-services and other professional education opportunities to enhance skills.
Makes recommendations to management of changes or additions to office functions.
High school graduate; some college preferred
Prior medical office or hospital clerical experience
Proficiency in word processing, database programs and spreadsheets
Excellent organizational skills, oral and written communication skills
Medical accounts billing experience desirable
Tenet complies with federal, state, and/or local laws regarding mandatory vaccination of its workforce. If you are offered this position and must be vaccinated under any applicable law, you will be required to show proof of full vaccination or obtain an approval of a religious or medical exemption prior to your start date. If you receive an exemption from the vaccination requirement, you will be required to submit to regular testing in accordance with the law.
Primary Location: Palm Springs, California
Facility: Desert Regional Medical Center
Job Type: PT2Y
Shift Type: Days
Employment practices will not be influenced or affected by an applicantâ��s or employeeâ��s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
Tenet Healthcare Corporation (NYSE: THC) is a diversified healthcare services company headquartered in Dallas with 112,000 employees. Through an expansive care network that includes United Surgical Partners International, we operate 65 hospitals and approximately 510 other healthcare facilities, including surgical hospitals, ambulatory surgery centers, urgent care and imaging centers and other care sites and clinics. We also operate Conifer Health Solutions, which provides revenue cycle management and value-based care services to hospitals, health systems, physician practices, employers and other clients. Across the Tenet enterprise, we are united by our mission to deliver quality, compassionate care in the communities we serve.