JOB SUMMARYThe Customer Advocate 1, under general supervision, communicates to Members and Providers policy and procedures and services of the Health Plan (Plan), and handles any complaints concerning the Plan by the membership. This position works on the Members behalf to resolve any issues and concerns by going the extra mile, when needed.ESSENTIAL FUNCTIONS OF THE ROLEUnder general supervision, communicates to Members and Providers policies, procedures and services of the Plan to ensure complete understanding of the Plan. Assists Members with access to the Plan system, and helps members choose an appropriate physician, and assist with appointments.Must adhere to call handling goals of 80% of calls answered within 30 seconds. Supports
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