Job Summary: A Call Center Representative is responsible for answering phone calls to the COVID Call Center or APS Service line Call Centers to meet the needs of patients regarding scheduling, updating/requesting pertinent information and act as a liaison in reporting any patient suggestions to management. Responsibilities: Verifies and updates current patient information (demographic, financial, and clinical) in Cerner. Schedules future appointments based on procedure type, time requirements, and provider schedules. Answer incoming phone calls and make outbound phone calls, gathering information to route appropriately. Utilize triage system for all patient care related calls, in
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