Duke University Hospital Duke University Hospital is consistently rated as one of the best in the United States and is known around the world for its outstanding care and groundbreaking research. Duke University Hospital has 1,048 licensed inpatient beds and offers comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center; a major surgery suite containing 65 operating rooms; an endo-surgery center; a separate hospital outpatient surgical department with nine operating rooms and an extensive diagnostic and interventional radiology area. For 2021-2022, U.S. News and World Report ranked Duke University Hospital nationally in 11 adult specialties: cancer, cardiology & heart surgery, diabetes & endocrinology, ear, nose & throat, gastroenterology & GI surgery, gynecology, neurology & neurosurgery, ophthalmology, orthopedics, pulmonology & lung surgery, and urology. Duke University Hospital is also ranked first in North Carolina and first in the Raleigh-Durham area. Inaddition to its hospitals, Duke Health has an extensive, geographically dispersed network of outpatient facilities that include primary care offices, urgent care centers, multi-specialty clinics and outpatient surgery centers.

Duke NursingHighlights:

 

• Duke University Health System is designated as a Magnet organization
• Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses.
• Duke UniversityHealth System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.
• Duke University Health System has 6000 + registered nurses
• Quality of Life: Living in the Triangle!
• Relocation Assistance!

 

Duke University Health System seeks to hire a Clinical Operations Supervisor for Retina Laboratory (Eye Injections, Lasers, and Procedures) who will embrace our mission of Transforming Lives Transforming Care.

 

Occupational Summary

Administer and coordinate technical activities, educational programs, tests and determinations related to the operation of specialized clinical operation.

 

Work Responsibilities

• Coordinate and supervise the performance of routine and specialized technical procedures (eye injections and eye laser treatments) in a clinical area, in conjunction with Medical Director
• Manage team of procedure technicians who prepare patients for procedures and assist physicians in the completion of procedures and administration of therapies.
• Develop and implement departmental policy and procedures to solve specific operating problems and improve patient care.
• Plan and schedule work for the group to ensure proper distribution of assignments as well as adequate manning, space and facilities for subsequent performance of duties.
• Compile and prepare reports and analyses setting forth progress, adverse trends, and appropriate recommendations or conclusions.
• Monitor, order and facilitate stocking of needed medications and supplies.

 

• Facilitate additions/deletions for the department formulary. 

 

• Work with Medical Director to identify capital budget needs, determine fiscal requirement and prepare budgetary recommendations; monitor, verify and reconcile expenditures of budgeted funds.
• Maintain liaison with physicians, clinical personnel and staff to resolve problems, to offer advice concerning technical procedures, techniques and equipment, and to maintain conformance with specific operational standards and procedures.
• Develop and implement quality assurance programs relating to calibration and maintenance of equipment.
• Supervise and coordinate the patient billing activities, reconcile charges of medications and procedures post-encounter and ensure that providers complete and close encounters in a timely fashion.
• Coordinate and participate in training programs for technician staff.
• Direct departmental personnel actions including, but not limited to, hiring, performance appraisals, transfers and vacation schedules.
• Perform other related duties incidental to the work described herein.

 

Job Duties

Perform other related duties incidental to the work described herein:

• Technical procedures in a clinical area
• Develop and implement departmental policy and procedures to solve specific operating problems and improve patient care.
• Plan and schedule work for the group to ensure proper distribution of assignments as well as adequate manning, space and facilities for subsequent performance of duties.
• Compile and prepare reports and analyses setting forth progress, adverse trends, and appropriate recommendations or conclusions.
• Determine fiscal requirement and prepare budgetary recommendations; monitor, verify and reconcile expenditures of budgeted funds.
• Maintain liaison with physicians, research personnel and staff to resolve problems, to offer advice concerning technical procedures, techniques and equipment, and to maintain conformance with specific operational standards.
• Develop and implement quality assurance programs relating to calibration and maintenance of equipment.
• Supervise and coordinate the patient billing activities.
• Direct departmental personnel actions including, but not limited to, hiring, performance appraisals, transfers and vacation schedules.
• Coordinate and participate in training programs in clinical neurophysiology.

 

Knowledge, Skills and Abilities

• SUPERVISION
• BUDGET PROJECTIONS
• PERSONNEL PRACTICES
• OFFICE PROCEDURES
• STATISTICAL REPORTING
• CUSTOMER SERVICE
• MEDICAL TERMINOLOGY
• MAINTAIN INVENTORY

 

Level Characteristics

N/A

 

Minimum Qualifications

 

Education

• Work requires a bachelor's degree in biology, physiology, psychology or related scientific field

                                                                                                    
 

Experience

• Work requires four years of clinical technical experience to gain expertise in the principles, theories, procedures and equipment in the clinical area of assignment.

 

Degrees, Licensures, Certifications

• A state license and registry may be required based on clinical area

 

 

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

 

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

 

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.