Duke Homecare & Hospice offers hospice, home health and infusion services. Hospice care is offered to terminally ill patients in their home, skilled-nursing facilities, assisted-living facilities, and at our two inpatient facilities located in Hillsborough and Durham, North Carolina.

In support of a department or group of professionals, clinical staff and patients, regularly required to resolve moderately complex (non-routine) administrative problems independently and with others. Problem solving may include research and tasks for this role are typically more diverse and advanced in nature.

MAJOR JOB RESPONSIBILITIES

Implement appropriate information systems and work processes in support of referral center activities.

1. Independently prepare more complex documentation, reports, charts, graphs and spreadsheets at designate intervals and as requested.

2. Process new referrals including building of chars in Netsmart and Wellsky

3. Provide administrative support for the care coordination of referrals

4. Prioritize, triage and resolve inquires (phone, email, in-person)

5. Create and manage charts for multiple DUHS entities (Duke Hospice, Home Health & Infusion, via Netsmart and Wellsky)

6. Manage DUHS and Physician/Community referrals, UNC

7. Communicate emails/documents received to appropriate teams.

8. Monitor referral center intake IT system and triage referrals to appropriate personnel and departments.

9. Input patient referral information into referral center intake IT system as needed.

10. Input patient referral information into appropriate clinical IT programs.

11. Input referral source information into appropriate database, (excel). Maintain referral source database for all three clinical programs and as DHCH as a whole.

12. Monitors and updates physician licensure and NPI data as required.

13. Assist in triage of phone referrals as appropriate. (not evaluate and take complete referral.

14. Copy and distribute referral information for clinical programs.

15. Plan and schedule work priorities in accordance with program goals and objectives and deadlines.

16. Maintains confidentiality of employee and patient information.

17. Exhibits behaviors that promote DHCH's co-worker service standards.

18. Displays a clean, neat, professional appearance.

19. Participates in Performance Improvement Program.

20. Perform other related duties incidental to the work described herein.

21. Performs other duties as assigned.

PREFERRED QUALIFICATIONS

(Above and beyond what is stated in the DUHS job description)

Knowledge,Skills & Abilities

Strong computer skills preferred.

Minimum Qualifications

Education

High school education or equivalent.

Experience

Two years of administrative support experience of increasing variety and/or complexity

Degrees, Licensures, Certifications

N/A

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.