PRMO:, established in 2001, Patient Revenue Management Organization (PRMO) is a fully integrated, centralized revenue cycle organization supporting all of Duke Health, including Duke University Hospital, Duke Regional Hospital, Duke Raleigh Hospital, the Private Diagnostic Clinic, and Duke PrimaryCare. The PRMO focuses on streamlining the revenue cycle through enhanced management of scheduling, registration, coding, HIM operations, billing, collections, cash management, and customer service. The Mission of the PRMO is delivering quality service by enhancing the patient experience, providing financial security, and preserving Duke's reputation and mission of advancing health together. Our Vision is to be recognized as a world class innovative revenue cycle organization that values our people, patients and performance.

Occ Summary Work PerformedN/AKnowledge, Sk ills and AbilitiesLevel Characteristicsandandandactivities.procedures.ma nagement.theappropriateExplain billing to patientsCoordinate and partici pate in a variety of duties associated with dailyAnswer telephone, take anddeliver messages to physicians, nurses andStrong verbal and written c ommunication. Basic PC and data entryCheck-outskills. Knowledge of medic alancillary service requisitions.Schedule tests and procedures. Complete anddistributewithPrepare for clinic visits by reviewing next day patien tsand completingclinic preparation process,according to PRMO credit and collection policies. Determine the amountpatients. Make return appointme ntsby scheduling patients into theothers. Report obtainedcharts.Check-in patient upon arrival in the practice.Identify correct patient informatio nin IDX. Verify patient demographicprivate physician officeIDX.Prepare e ncounter forms. Investigate and account formissing encounter forms. Audit encounter forms for completeness anddata. Edit IDX as needed.accuracyb efore batching.next day preparationcorrect appointment type,patientpatie ntforms.identification, patient check in/out, charge posting, cash manag ementand patient appointmentscheduling.Position also involves customerse rvice, message distribution,ancillary scheduling and preparationreferral sEnterpre-visit orders and prepare new patient charts. Pick up X-rays,of ficecharts, medical records,reports,petty cash and collections bag. File history sheets, ancillary reportsand all other required patientrecorddoc umentation. Return medical records. Attach HIPPA/Medicare documentsto th e encounterAccuratelyidentify the appropriate account for patient visit. Present and educatepatients on required formsobtainsignature as require d by policy andprocedure. Completes all IDXcheck-in files and managealla lerts. Collect and postco-payments and balances on accounts due.Imprinta ll patient specificchartdocuments and requisition/transmittal documents. Copy, file anddistribute insurance cards asindicated byprocedure.Coordi nate all labs/procedures as requested. MaintainBatchesencounter formsor charge posting inof cash to be collectedbasedoninsurance plan.enteringpr imary care physician or referring physician and scheduling testsandmedic alinformation from patients and referring physicians accurately,complete ly and timely. Disseminatemessages according to practice communication s tandardsterminology and telephone etiquette.Demonstrated ability to organizeand prioritize work, provideoralwritten instructions, interact tactf ully with customers and establishand maintain effectiverelationshipsothe rs. Must be able to apply specific departmental policies rulesandregulat ions relating toverifyinginformation, collecting payments andmaintaining records and forms.

Minimum Qualifications

Education

Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education

Experience

Minimum of one year of work experience in directly communicating and activities. providing service to patients or public; preferably in a healthcare related field. Experience in effectively coordinating multiple tasks or

Degrees, Licensures, Certifications

N/A

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