Registration Representative - AdventHealth Sports Med & Rehab  FLOAT 

All the benefits and perks you need for you and your family:

Benefits from Day One

• Paid Days Off from Day One
• Student Loan Repayment Program
• Career Development
• Whole Person Wellbeing Resources
• Mental Health Resources and Support
• Pet Insurance*
• Debt-free Education* (Certifications and Degrees without out-of-pocket tuition expense)
• Be part of a Team of Winning Care that supports  Orlando Magic, Tampa Bay Buccaneers, Daytona International Speedway, Walt Disney World, Dr. Phillips Center for the Performing Arts, Tampa Bay Lightning, Florida Citrus Sports, Orlando Solar Bears, Lakeland Magic, runDisney and Track Shack.

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time

Shift: Monday - Friday, 7:00 am - 7:00 pm, 8 hours each day, shift may vary to meet the needs of the clinic

The community you’ll be caring for: AdventHealth Sports Medicine & Rehab

Location: This position will float to any of the clinics in Orange, Seminole and Osceola Counties 

The role you’ll contribute:

When you join our team of over 40 Outpatient Clinics across Central Florida, you will be part of a winning team of experts dedicated to whole-person care to help our patients heal, strengthen and renew.  We serve patients  Orange, Seminole, Osceola, Polk, Volusia, Flagler and Lake Counties with a dedicated Team of therapists, clinicians  and staff  willing to carry on AdventHealth’s mission in the communities we serve.  

As Registration Representative, you will assist our patients as they visit our clinics for treatment, verify benefits, account information and ensure the patient's account is accurate.  As a good steward of AHSM&R you will  meet or exceed accuracy and upfront collection standard goals monthly. You will serve as a champion for outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

The value you’ll bring to the team:

• Consistently living AdventHealth Services Standards:  Keep Me Safe, Love Me, Make It Easy, Own It, to ensure that every person, every time has an exceptional experience.  
• Greets all customers (patients, guests, families, staff, physicians, vendors, etc) in a helpful and courteous manner while extending exemplary customer service. Anticipates and responds to inquiries and needs in an assertive, yet courteous manner. Assists all customers, guests, patients, and healthcare team with appropriate information requested
• Registers patients for all services, ensuring patient demographics and account information is appropriate for patient account type as determined by patient's visit and as directed by Rehabilitation and Sports Medicine Leadership. Responsible for clearly explaining authorizations/pre-certifications, and/or benefit memos on patient accounts to ensure expeditious billing and to protect the financial standing of the facility
• Meets or exceeds accuracy standard goal determined by Rehabilitation and Sports Medicine Leadership. Ensures integrity of patient accounts by working error reports daily, entering accurate data, and documenting all attempts made to collect and/or obtain missing documentation
• Meets or exceeds upfront collection standard goal assigned to location of responsibility to protect the financial standing the facility

The expertise and experiences you’ll need to succeed:

Minimum qualifications:

• High School Grad or Equivalent

 Preferred qualifications: 

• Previous experience in a customer facing role, dedication to patient and customer experience
• Excellent communication skills
• Ability to Float to any clinic location throughout the Orlando Metro area - Orange, Seminole and Osceola Counties 
• Strong critical thinking skills