PRMO:, established in 2001, Patient Revenue Management Organization (PRMO) is a fully integrated, centralized revenue cycle organization supporting all of Duke Health, including Duke University Hospital, Duke Regional Hospital, Duke Raleigh Hospital, the Private Diagnostic Clinic, and Duke PrimaryCare. The PRMO focuses on streamlining the revenue cycle through enhanced management of scheduling, registration, coding, HIM operations, billing, collections, cash management, and customer service. The Mission of the PRMO is delivering quality service by enhancing the patient experience, providing financial security, and preserving Duke's reputation and mission of advancing health together. Our Vision is to be recognized as a world class innovative revenue cycle organization that values our people, patients and performance.

Duke University Health System - Patient Revenue Management Office (PRMO) seeks to hire a Patient Account Analyst who will embrace our mission of Advancing Health Together.

Job Description

The Patient Account Analyst is responsible for all payer related issues and external relations across the entire revenue cycle for hospital and professional services. The analyst will work collaboratively with all payers (government al and non-governmental) to facilitate the dissemination of payer policies and procedures that impact payment, as well as internal departments, serving as a liaison between the health system and payers to resolve complicated issues. The analyst will also work collaboratively with the denial management team analyzing third-party denial trends for hospital and professional services, researching root causes of claim denials, and working with PRMO Senior Leadership and Operational Management to reduce denial volumes to improve revenue cycle performance by enhancing revenue and reducing costs.

Duties and Responsibilities

• Develop and maintain strong working relationships with DUHS and Private Diagnostic Clinic governmental payers.

• Engage payers when necessary to reach resolution on unpaid accounts.

• Work closely with DUHS and Private Diagnostic Clinic contacting management to ensure that regulatory updates are effectively implemented and share feedback provided from PRMO operational areas to assist with billing and collections.

• Assist with managing the relationship with the onsite Blue Cross BlueShield staff.

• Maintain, update and distribute the contract matrix on a monthly.

• Work closely with the North Carolina Hospital Association and keep abreast of operational and legislative issues that may impact the organization.

• Conduct system wide in-service meetings, bulletin meetings, and the Payer Link newsletter to ensure that all regulatory and administrative changes are effectively communicated and implemented.

• Provide education and feedback to clinic leadership as necessary.

• Review payer website s and ensure that issues which impact operations are tracked and assigned in the bulletin review database or any other solution that would facilitate information dissemination.

• Compile, develop and distribute the monthly payer newsletter to highlight changes that would impact revenue cycle operations.

• Represent DUHS and PDC by attending Four Schools Group, JOC, JM SOC and other meetings.

• Assist with the development of a patient facing education strategy.

• Work collaboratively with the denial management team to understand the weekly and monthly denial reports across all systems that summarize denial performance and trends, with breakdowns by entity, pay or, rejection-type.

• Coordinate and conduct detailed research to identify root causes of denials, including a review of individual accounts/invoice s on the billing systems, review of payor reimbursement documentation and on-line information, and discussion with operational billing & collection management and staff.

• Identify process improvements to reduce denial volumes, including staff education/training, operational workflow modifications, system enhancements/edits, and payor policy changes, and works with contract management team, PRMO management, and staff to implement improvements.

• Act as a technical resource to PRMO operational management and staff on the appropriate interpretation of rejection/denial codes and actions required for the effective resolution and follow up of those codes.

• Communicate directly with third-party payors about operational issues (i.e., user, system, payor) related to rejection/denials codes.

• Organize and lead committee meetings across DUHS, PRMO and PDC as it relates to denials, accounts committee involvement include receivable and or financial data operation improvements. Examples of Margin Management, Denial Steering Committee, High Dollar Review Committee, Registration Denial Sub-Committee, etc.

• Other duties as assigned.

Minimum Qualifications

Education

Bachelor's Degree in business, healthcare administration, accounting, finance or a related field is required

Experience

Minimum of four years of applicable experience. Previous experience successfully managing complex projects involving multiple stakeholders with a consistent track record of delivering on time, or high quality results preferred.

A Master's degree in a related field can substitute two years of experience on a 1:1 basis.

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.