Patient Registration Representative I - PIH Health Whittier Hospital - On-Call, 3pm & 5pm, Mon-Fri & Weekends as needed
Location: Whittier, California
Admin / Clerical
Internal Number: 14510
We’re a nonprofit, regional healthcare network with two hospitals, numerous outpatient medical offices, a multi-specialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer and emergency services. Our leadership is dedicated to putting patients first—a cornerstone of our mission, vision and values—as we deliver top-quality healthcare.
From our extensive facilities in Whittier, California and Downey, California, PIH Health serves more than two million residents in Los Angeles and Orange Counties and throughout the San Gabriel Valley.
The Patient Registration Representative I performs all tasks related to pre-registration, and registering of inpatients and outpatients including securing and calculating upfront collections with co-pays, and co-insurance in an efficient, accurate and hospitable manner to ensure that patient, physician and hospital needs are met.
Must have excellent written and verbal communication skills to communicate effectively with staff, patients, guarantors, insurance companies, and physicians.
Demonstrated attention to detail; Good English speaking, spelling, reading and mathematical skills required
Demonstrate ability to learn quickly, and follow directions as outlined in policies or given by supervisor
Strong computer skills and knowledge in Word, Excel and ability to maneuvering through multiple screens in a timely manner
1+ year of medical office /hospital work experience preferred
Medical terminology knowledge strongly preferred
Insurance knowledge preferred
Ability to multi- task in a fast and high pressured environment
Stringent adherence to all HIPPA laws
Strong typing skills 40 and up wpm is required
Excellent customer service and phone skills with a background in the medical industry
Must have one (1) year of patient registration experience in a high volume healthcare facility or medical office setting with strong computer and customer service experience.
High school graduate required or equivalent, evidence of continuing education preferred.
Medical terminology strongly preferred
Insurance and billing experience strongly preferred
Driver's license and ability to travel to off-site locations (For Outpatient Registration Only)
Bilingual Spanish or Chinese (Mandarin) preferred
Beyond the benefits that come with working for the area's leading community healthcare provider – one that also recognizes the need to ensure patient safety and comfort – you'll enjoy an extremely competitive compensation and benefits package. We are an equal opportunity employer and seek diversity in our workforce. EOE M/F/D/V