All the benefits and perks you need for you and your family:

• Benefits from Day One
• Paid Days Off from Day One
• Whole Person Wellbeing Resources
• Career Development

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time

Location: 4200 Sun 'n Lake Boulevard Sebring, FL 33872

The community you’ll be caring for: AdventHealth Sebring

• Largest Employer in the County
• Surrounded by beautiful Lakes, Golf Courses and Florida’s oldest State Park
• Close knit community with a home town family feel
• 2 hours to just about any beach on either Coast
• Local arts scene from museums and theaters to festivals and galleries
• Local restaurants with the authentic taste of Florida
• Near 100+ clear, freshwater lakes. Ideal for swimming, boating and fishing
• Beautiful agriculture and farmland
• Sebring is known for motorsports  and home to the famous Sebring International Raceway
• Nature and hiking trails

The role you’ll contribute:

The Consumer Access Manager oversees Consumer Access functional areas, including ensuring patients are appropriately registered for all service lines, performing eligibility verification obtaining pre-cert and/or authorizations, making financial arrangements, requesting and receiving payments for services, performing cashiering functions, and clearing registration errors and editing pre-bill.

Provides direction to Consumer Access staff across AdventHealth regions and facilities. Plans, develops, organizes, directs and manages all areas as assigned. Maintains communication and acts as a liaison between the Consumer Access department and clinical and administrative partners within the hospital setting, as well as external constituents/stakeholders. Ensures open communication and collaboration toward common goals. Creates and sustains a positive, productive, and collaborative work environment. Participates in strategic planning for the enterprise revenue cycle. Participates in the identification of opportunities to improve processes and to act as a catalyst for realizing these improvements. Acts as a facilitator and generator of new ideas and a mediator on difficult issues. Performs duties in absence of senior leadership and will be called to represent leadership at meetings. This position is responsible for employee hiring, training, education, development of staffing plans, and employee engagement. Creates customer service driven teams and fosters collaboration with physician and administrative colleagues. This position may require occasional travel. Adheres to AdventHealth Compliance Plan and to all rules and regulations of all applicable local, state, and federal agencies and accrediting bodies.

The value you’ll bring to the team:

• Responsible for outcomes in assigned areas
• Maintains open communication and partners with clinical, financial, and administrative partners within the hospital
• Focuses on process improvement strategies with special attentions to KPI metrics
• Reviews reports as available and communicates outcomes to team and leadership in a timely manner, providing accurate statistical records and reports
• Adheres to labor and budget guidelines. Monitors team time and attendance according to policy
• Assists in the development and monitoring of KPIs and facilities communication of KPIs as requested
• Trains and evaluate team members
• Monitors the department’s work for accuracy and workflow
• Checks in with team members at a regular cadence to provide mentorship, resolve issues, and ensure performance is reviewed according to policy
• Maintains rapport with ancillary departments
• Works with Talent Acquisition for staffing needs
• Ensures team members are oriented to the department at time of hire
• Addresses progressive counseling according to policy
• Performs other duties as assigned

The expertise and experiences you’ll need to succeed:

Minimum qualifications:

• Bachelors Degree or 4+ years of Consumer Access experience