JOB SUMMARY: Takes responsibility for shift/staff in absence of department manager or supervisor. Acts as lead contact for staff in answering questions, resolving account concerns/problems, and patient complaints/issues, etc. Assists in the training of new employees. Responsible to consistently and accurately validate patient demographic information, verify insurance and perform self pay follow-up as needed for Harris Health System Outpatient Service patients to ensure timely and accurate billing and optimal reimbursement for services rendered. Takes on the more complicated and problem accounts, which include Hospital IP/OP and CHP registrations, collections, pre-registrations, insurance verifications, etc. Ensures all accounts contain comprehensive and accurate data to provide for timely billing and optimal reimbursement. Provides assistance and guidance (and responsibility when necessary) for complex/problem accounts.
MINIMUM QUALIFICATIONS: Education/Specialized Training/Licensure: High School Diploma or GED
Work Experience: 4 years experience in hospital or physician?s office setting or 3 years of patient access experience. Management Experience: N/A Equipment Operated: PC, facsimile operation, medifax, photocopier, FSS system
SPECIAL REQUIREMENTS: Communication Skills: Above Average Verbal (Heavy Public Contact) Writing /Composing (Reports)
Other Skills: People Interaction, Mathematics, P.C. Typing- wpm 25 Word Proc
Work Schedule: Weekends Holidays Flexible
Other Requirements: Able to work with little supervision, handle stressful situations and have excellent people skills. Must be able to interact successfully and appropriately in a culturally diverse environment.
The Harris Health System is a fully integrated healthcare system that cares for all residents of Harris County, Texas. We are the first accredited healthcare institution in Harris County to be designated by the National Committee for Quality Assurance as a Patient-Centered Medical Home, and are one of the largest systems in the country to achieve the quality standard. Our system includes 23 community health centers, five school-based clinics, a dental center and dialysis center, mobile health units, a rehabilitation and specialty hospital and two full-service hospitals.Ben Taub Hospital is a world renowned Level I Trauma Center with 586 licensed acute-care beds and provides a wide range of specialty care outpatient services. Lyndon B. Johnson Hospital is a 328 licensed bed acute-care hospital with a newly expanded Level III trauma center and a distinguished regional center for neonatal intensive care for high-risk deliveries.Harris Health is a teaching system for Baylor College of Medicine and The University of Texas Health Science Center at Houston (UTHealth). We train the next generation of healthcare providers on the latest medical procedures and technological breakthroughs.With... our fully integrated electronic medical records system, we offer patients the convenience and assurance that their medical history is accurate, safe and available when and where it is needed. Our Medical Home designation ensures that we offer a full range of preventive, specialty and acute care services for the entire family.