Administrative Support

1.0FTE, 8-hour Day Shift

At Stanford Children's Health, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time.

Job Summary

This paragraph summarizes the general nature, level and purpose of the job.

The Chief of Staff will serve as a partner and provides strategic and tactical/operational support to the CEO and COO of Stanford Children's Health. Serves as a trusted advisor to the CEO/COO. The Chief of Staff will oversee and manage the daily operations of the executive office with a strategic lens on executive commitments. This position will also serve as a connector for the senior leadership team to the ensure the CEO's strategic goals and initiatives are managed and executed. This position will build strong relationships and effectively communicate across the organization in order to effectively manage projects and key stakeholders. The role will manage and work closely with the Office Manager, who will be responsible for managing and triaging the workflow of the CEO and COO, ensuring executive office activities are running smoothly, and managing and developing the executive suites administrative support team. .

Essential Functions

The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned.

Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.

Must perform all duties and responsibilities in accordance with the hospital's policies and procedures, including its Service Standards and its Code of Conduct.

• Advises, supports, assists, coordinates, and collaborates on special/strategic projects for the Chief Executive Officer (CEO) and Chief Operating Officer (COO). Organizes, problem solves, raises issues, and integrates initiatives, solutions, and actions for the Chief Executive Officer. Acts as an executive liaison to resolve problems and ensure successful implementation of initiatives.

• Ensures Strategic alignment and coordination of priorities and goals. Maintain a communicative and highly cohesive executive office team aligned toward the same goals while championing a strong and motivated work culture.

• Creates a strategic agenda for the CEO based on his vision and key initiatives. Drives business priorities from start to finish. Executes projects or initiatives on behalf of the CEO/COO or the organization.

• Serves as a strategic thought partner, sounding board, and confidante. Inform organizational strategy and decision-making. Plans by identifying project obstacles, researching opportunities, and drafting solutions for CEO and COO.

• Organizes and prioritizes critical issues and required information for CEO and COO to facilitate efficient decision-making. Acts as a point of contact or gatekeeper between top management and other stakeholders. Provides oversight and guidance to projects of high importance.

• Acts on behalf of the executives for greater visibility and accessibility. Prevent bottle-necking and promote decision-making. Anticipates the needs of the CEO/COO and organization, enabling the leadership team to operate more effectively and efficiently.

• Delivers results on behalf of the CEO and COO. Attends key meetings and events with, or on behalf of, the CEO and COO and ensures timely follow-up of all action items.

• Partners with internal and external stakeholders to ensure timely completion of projects and activities. Executes projects/programs by translating to actionable steps, gaining cross-functional buy-in, and program managing. Evaluates and summarizes effectiveness of projects and initiatives to better inform leadership decision-making.

• Executes special projects and programs by translating goals into actionable steps, gaining cross-functional buy-in, and program management.

• Builds formal structure and systems to executive office processes to ensure consistency and quality of delivery. Identifies, implements, and documents systems and structures to allow for efficient executive office operations. Create sustainability and continuity of executive office systems and processes. Facilitates regular executive office team meetings to ensure immediate and future needs of the office are being supported.

• Manage, plan, and facilitate senior leadership meetings and off-sites, formulating the topics to cover, building and advising agendas, guiding the discussion, bringing action items, and following up as appropriate. Responsible for key operational rhythms, calendars and processes, creating a comprehensive view of the operational mechanics of the organization.

• Maintains quality control of information and communication to provide leverage to CEO and COO; anticipates needs and work to solve problems before they occur.

• Supports the CEO's external board activities and cross Stanford Medicine work. Responsible for coordination of key board and committee activities. Ensures that the administrative team provides a high level of board and board committee support.

• Provides management and coordination of activities across the team. Anticipate challenges before they arise. Ensure communication and collaboration across the broader organization.

• Serves as connector across the senior leadership team to support alignment and effectiveness; tracks and summarizes KPIs related to the team's goals and initiatives.

Minimum Qualifications

Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

Education: Bachelor's degree in a work-related field/discipline from an accredited college or university.

Experience: Ten (10) years of progressively responsible and directly related work experience.

License/Certification: None required.

Knowledge, Skills, & Abilities

These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification.

• Ability to work independently and collaboratively within a team, promote a professional, inclusive work environment

• Experience managing multiple key stakeholders across the organization; understanding of leadership roles and attributes in order to effectively lead projects from end-to-end

• Adept problem solver with an innate resourcefulness and solution orientation; ability to prioritize and change direction when needed

• Strong knowledge of operational systems, structures, and ways of working with a collective team and executive office

• Superior verbal and written skills, including ability to write in the CEO's voice; strong communication process management, such as disseminating pertinent information to the right people at the right time

• High emotional intelligence with a strong ability to gain trust and develop effective long-term relationships

• Superb judgment and integrity; unparalleled confidentiality and sophistication in all aspects of work

• Ability to negotiate, mediate and resolve complex problems and issues

• Ability to provide leadership and influence others

• Knowledge of principles and practices of organization, administration, fiscal and personnel management

Physical Requirements

The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.

Equal Opportunity Employer

L ucile Packard Children's Hospital Stanford strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, LPCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance.