PRMO Established in 2001, Patient Revenue Management Organization (PRMO) is a fully integrated, centralized revenue cycle organization supporting all of Duke Health, including Duke University Hospital, Duke Regional Hospital, Duke Raleigh Hospital, the Private Diagnostic Clinic, and Duke Primary Care. The PRMO focuses on streamlining the revenue cycle through enhanced management of scheduling, registration, coding, HIM operations, billing, collections, cash management, and customer service. The Mission of the PRMO is delivering quality service by enhancing the patient experience, providing financial security, and preserving Duke’s reputation and mission of advancing health together. Our Vision is to be recognized as a world class innovative revenue cycle organization that values our people, patients and performance.

 

Hours: M-F - 8-4:30pm 

Occ Summary

Coordinate and participate in a variety of duties associated withdaily clinic preparation process, patient identif ication, patient checkin/out, charge posting, cash management and patien t appointmentscheduling. Position also involves customer service, messag edistribution, ancillary scheduling and preparation and referralsmanagem ent.

 

Work Performed

 

Prepare for clinic visits by rev iewingnext day patients andcompleting next day preparation activities. E nterpre-visit orders andprepare new patient charts. Pick up X-rays, offi cecharts, medicalrecords, reports, petty cash and collections bag. File history sheets,ancillary reports and all other required patient record d ocumentation.Return medical records. Attach HIPPA/Medicare documents to theencounter forms.Check-in patient upon arrival in the practice. Ident ifycorrect patientinformation in Maestro Care. Verify patient demographi cdata. EditMaestro Care as needed. Accurately identify the appropriate accountfor patient visit. Present and educate patients on required forms andobtain signature as required by policy and procedure. Completes allMa estro Care check-in files and manage all appropriate alerts. Collectand post co-payments and balances on accounts due. Imprint all patientspecif icchart documents and requisition/transmittal documents. Copy,fileand d istribute insurance cards as indicated by procedure.Coordinate all labs/ procedures as requested. Maintain private physicianoffice charts.Prepare encounter forms. Investigate and account for missing encounterforms. Aud it encounter forms for completeness and accuracy beforebatching. Batches encounter forms or charge posting in Maestro Care.Schedule tests and pro cedures. Complete and distributeancillary service requisitions.Explainbi lling to patientsaccording to PRMO credit and collection policies. Deter mine the amountof cash to be collected based on insurance plan.Check-out patients. Make return appointments by scheduling patients into thecorrec t appointment type, entering the primary care physician orreferring phys ician and scheduling tests and procedures.Answer telephone, take anddeli ver messages to physicians, nurses andothers. Report obtained medical in formationfrom patients and referringphysicians accurately, completely a nd timely. Disseminate messagesaccording to practice communication stand ards

 

Knowledge, Skills and Abilities

 

Strong verbal a nd written communication. Basic PC and data entryskills. Knowledge of me dical terminology and telephone etiquette.Demonstrated ability to organi ze and prioritize work, provide oral andwritten instructions, interact t actfully with customers and establishand maintain effective relationship s with others. Must be able to applyspecific departmental policies rules and regulations relating toverifying patient information, collecting pay ments and maintainingrecords and forms.

 

Level Characteristic s

 

N/A

 

 

 

Minimum Qualifications

 

 

Education

Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education

 

Experience

 

Minimum of one year of work experience in directly communicating and activities. providing service to patients or public; preferably in a healthcare related field. Experience in effectively coordinating multiple tasks or

 

Degrees, Licensures, Certifications

 

N/A

 

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

 

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

 

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.