SUBFUNCTION DEFINITION: Supports Electronic Medical Record (EMR) software related to patient care delivery, registration, scheduling and billing. Partners with clinical, revenue cycle, and operational support staff to develop, implement and maintain software solutions to support optimal care delivery and healthcare operations.
???Build/Configuration/Release Mgmt Analyze, design, implement, and maintain moderately complex systems that greatly improves clinical care and patient management. Support system testing. Document testing outcomes. Work to develop technical solutions. Utilize development lifecycle process, operating procedures, and documentation to implement and support system solutions. Where applicable, collaborate on the scheduling of the applicable clinical systems training and build environments to ensure currency and usability to support end user training. Independently develops educational technology content for applicable use. Recommends opportunities for and participates in process improvement to advance education and learning processes, content tracking, content review and revision. Drives the use of multivariate learning modalities to cover the adult learning spectrum and clinical system education need.
???Leadership Take ownership of tasks with sense of urgency and drive them to completion. Take initiative and know what needs to be done. Communicate to supervisor regarding overall issues, roadblocks. Identify the appropriate resources needed to complete small/medium projects. Support the communication on project-related issues and developments. Work with cross functional teams. Attend and participate in design and leadership team meetings for the various clinical applications deployed throughout the hospital. Consult with end users to ensure that clinical system applications and accompanying training programs and materials support global and unique patient care delivery processes. Network with internal and external experts to identify best practices for clinical system use and training. Promote use of industry best practice tools for efficiency and innovative education and learning.
???Professional Growth & Development Maintain currency in the field by participating in educational opportunities provided by vendor and other customer connections. Conduct and participate in instructional sessions. Use knowledge to improve skills. Develop and maintain positive relationships, both internal and external to CCHMC. Motivate people and encourage teamwork. Work well with others and fosters a positive team environment. Prepare oral and written presentations.
???Project Management .Support/and or lead the design, development, and implementation of new and enhanced application requests. Support and/or lead project plans and other project- related documentation for moderately complex projects. Determine the scope of moderately complex projects. Coordinate the appropriate resources needed. Prioritize, organize, and complete assigned tasks and associated documentation upon directives from supervisor or customers. Seek the appropriate resources needed for activities. Coordinate and facilitate communication between internal and external parties on assigned tasks and related issues. Effectively works with cross functional teams to ensure proper integration. Consult with and support the end user community to develop and validate requirements for system solutions
???Customer Support Develop collaborative professional relationships with customer group and key stakeholders. Demonstrates advanced troubleshooting skills. Ensure outstanding end-user support is provided, including ongoing monitoring of Service Level Agreements for incident management and collaboration with other areas to ensure customer-centered incident management and support. Independently critically thinks to work through details of a problem to reach a positive solution. Plan and execute the support for a user base through clinical system training and the creation and curation of advanced education and training materials. Adhere to and promote continual adoption of change management policies and procedures. Interact with all levels of staff throughout the Medical Center in a collaborative manner. Strong sense of personal accountability. Model outstanding customer service behavior, including timely and effective follow-up with customers. Always maintain CCHMC's service standards of being Courteous, Attentive, Respectful and Enthusiastic team members, and Safe (CARES).
Required: ???Bachelor's degree in a related field OR equivalent combination of education and experience ??? 2 years of work experience in a related job discipline.
At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better, and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children’s.