Clinic Assistant II - Clinic-REI-Sunnyvale (1.0 FTE, Days)
Stanford Children's Health - Lucile Packard Children's Hospital
Location: Palo Alto, California
Admin / Clerical
Internal Number: 9545393
1.0 FTE, 8 Hour Day Shift
At Stanford Children's Health, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time.
This paragraph summarizes the general nature, level and purpose of the job.
The Clinic Assistant II functions as a member of the clinic patient care team and is directed by the Clinic Manager or designee. Perform all clerical duties required to complete patient Check-in/Check-out, administer and coordinate the HMO referral and service authorization process, appointment making, and performs other clinic front desk activities. Resolve patient problems of limited scope and complexity.
The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned.
Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.
Must perform all duties and responsibilities in accordance with the Service Standards of the Hospital(s).
Greets and welcomes patients and assists them with initial questions regarding appointments, payments, schedules, etc.
Answers multi-line phone, screens and routes calls, takes messages for clinic staff and physicians Assures appropriate verifications and authorizations are complete before patient sees provider.
Registers patients for clinic visit. Collects patient demographic and insurance data and enters into the system.
Schedules patient care appointment and edits and maintains patient physician appointments for new and returning patients, using the scheduling system. Links authorization and payment to appointment.
Informs patients of authorization and payment for new and returning patients.
Ensures services are authorized by payer source. Identifies services requiring authorization and appropriate process for the payer type.
Schedules ancillary services for patients and provides appropriate instructions.
Manages information utilizing appropriate manual or electronic systems.
Locates and prepares patient medical records for clinic appointments, phone messages, and other request.
Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.
Education: High school diploma or GED equivalent.
Experience: One year of progressively responsible and direct related work experience.
Knowledge, Skills, and Abilities
These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification
Ability to interact with families, staff, and peers based on the needs of the individual taking into consideration age, culture, and developmental needs.
Knowledge of medical terminology.
Knowledge of computer systems and software used in functional area.
Knowledge of basic computer skills: MS Office (Word, Excel, PowerPoint, and Outlook).
Ability to speak, read, write, and understand English effectively at a level appropriate for the safe and effective performance of the job.
Ability to field phone calls and answer questions.
Ability to mulit-task and to change priorities regularly.
Ability to adjust communications to fit the needs and level of understanding of the receiver.
Ability to exercise calmness in stressful situations.
Physical Requirements and Working Conditions The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.
Equal Opportunity Employer
Lucile Packard Children's Hospital Stanford strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, LPCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance.