Chief Nursing Officer (CNO) - Patient Care Services
MemorialCare Health System
Location: Long Beach, California
Internal Number: LON008721
Provides executive leadership for Patient Care Services, selected contract physicians and is the Chief Nursing Officer for MemorialCare Long Beach Medical Center (LBMC). Accountable at the strategic level for planning, developing new services, policy formation, human resource management and organization, financial performance, patient care services operations, senior medical and management staff relations, and participation in LBMC strategic planning as a member of the LBMC senior management team. In addition, the position is responsible to provide leadership to clinically transform the healthcare delivery structure to position the organization to be a leader in an integrated delivery network. Expertise in program development, clinical standards development, clinical staff systems and care models, contracting, information systems, reimbursement, and a broad vision of the future of the health care industry are essential to this position.
The Chief Nurse Officer for LBMC reports to the CEO of LBMC.
Reporting to the CNO includes: Executive Directors and Directors.
Participates with the governing body, management, medical staff and clinical leaders in the hospital’s decision-making structure and processes. (TJC)
Leads the development, implementation and continuous improvement of care delivery models and services that meet or exceed customer expectations.
Accountability, authority and responsibility for nursing service at LBMC.
Accountable for implementing an effective, ongoing program to measure, assess, and improve the quality of nursing care, treatment, and services delivered to patients. (TJC)
Contributes to the development of the strategic plan for LBMC hospital to support the system-wide strategic plan of MemorialCare. Contribute to business plans in conjunction with the Carelines and Patient Care Service’s Vice Presidents/Executive Directors for areas of responsibility, Vice President of Strategy & Business Development and CEO.
Project Leadership for MC 21 initiative at LBMC to include membership Project Steering Committee and chair Clinical Transformation Effort
Leads the development and use of care management systems that promote evidenced based, clinically effective and efficient care to the community served.
Leads a multidisciplinary work force that provides clinically competent, efficient and compassionate care and services in a professionally challenging work environment.
Accountable for the continuous and timely availability of nursing services to all inpatient and outpatients at LBMC. (TJC)
Accountable for the development of the budget for patient care services and nursing areas (TJC)
Accountable for establishing nursing policies and procedures, nursing standards of patient care, treatment and services and standards of nursing practice (TJC)
Assumes leadership responsibility for developing the vision and strategic planning processes that lead to the implementation of clinically cost effective and efficient systems of care within the continuum of a health systems; systems that are optimally designed to improve the overall health and quality of life of the community it serves
Strategically and creatively develops programs with colleges and universities to increase available clinical workforce.
Leads the fiscal oversight of allocated resources in order to optimize return on investment in a clinical and service initiatives
Accountable to represent the professional discipline of nursing and act as their spokesperson (TJC)
Exercises final authority over those associated with providing nursing care, treatment and services (TJC)
Design, develop and direct standardized reports and systems to facilitate the needs of LBMC.
Create medical director positions by projecting the requirements of clinical programs for medical direction.
Formulate strategies for patient placement and level of care design that support organization’s mission and goals and maintain high quality patient care.
The CNO role has the authority, responsibility and accountability for the nursing service within LBMC (CMS, CDPH and TJC)
Develops organization wide patient care programs, policies, and procedures that describe how patient’s nursing care needs, or the needs of patient populations receiving nursing care treatment, and services, are assessed, evaluated and met. (TJC)
Ensure development of approval for and monitor implementation of annual budget for all areas for operating efficiency and optimum quality/level of care/services.
Participate in LBMC management planning an on-going review of plan; ensure appropriate emphasis continues to be placed on Patient Care Services.
Ensure all areas Policies and Procedures meet LBMC legal, professional and ethical requirements
Develop and sustain organization structures, which remain flexible in growth and diversification, provide opportunities for advancement and has effective span of control to ensure management success in a dynamic, rapidly changing environment.
Retain and develop competent key people who contribute significantly to the growth and development of LBMC. Assure the availability of sufficient, competent support staff who will: provide nursing care required by all patients and patient populations served by the hospital and as defined in the hospital plan for the provision of nursing care.
Maintain effective working relationships internally and externally to ensure both long- and short-range benefits to LBMC and Patient Care Services.
Participate in retention of quality medical staff that actively contributes within agreed upon financial guidelines to progressive patient care and programs services established by LBMC.
Monitor the completion of the business plan at least quarterly and course corrects as necessary.