Primary City/State:

Phoenix, Arizona

Department Name:

Med/Surg Float-Hosp

Work Shift:

Day

Job Category:

Administrative Services

Find your path in health care. We want to change the lives of those in our care ??? and the people who choose to take on this challenge. If you???re ready to change lives, we want to hear from you.??

We are looking for Health Unit Coordinators to join the Clinical Care Operations team at Banner University Medical Center ??? Phoenix, a Magnet facility, Academic Medical Center, Level 1 Trauma Center, and Designated Stroke Center. Clinical Care Operations (CCO) is the hub of patient management for the campus, providing relief staffing to our clinical departments. The CCO team is utilized to support the clinical needs of multiple departments, including ICU, Progressive Care, MedSurg, PACU, Medical Imaging, ED, and more. Several employee groups report into this department, including the Resource Team/Float Pool (RNs, CNAs, BHT's, and HUCs), RN House Senior Managers, SWAT RNs, and Travelers, as well as non-clinical roles (Transport, Dispatchers, Placement Liaisons, Analysts).??

As a Health Unit Coordinator (HUC) for the CCO department, you will float to various units throughout the hospital providing administrative support and customer service for an assigned patient care area. In addition, you will be cross-trained to assist the CCO staffing office with coordination of the float pool coverage for the facility.

Full time day shifts available, working 36 hours per week with rotating weekends. Day shifts hours are a mix of 6am-2:30pm and 6am-6:30pm. Weekend and holiday rotations are required in this role. Enjoy a flat rate $1/hour weekend shift differential and an 18%-night shift differential when applicable.

University Medical Center Phoenix Banner - University Medical Center Phoenix is a nationally recognized academic medical center. The world-class hospital is focused on coordinated clinical care, expanded research activities and nurturing future generations of highly trained medical professionals. Our commitment to nursing excellence has enabled us to achieve Magnet??? recognition by the American Nurses Credentialing Center. The Phoenix campus, long known for excellent patient care, has over 730 licensed beds, a number of unique specialty units and is the new home for medical discoveries, thanks to our collaboration with the University of Arizona College of Medicine - Phoenix. Additionally, the campus responsibilities include fully integrated multi-specialty and sub-specialty clinics, and with a new $400 million campus investment, a new patient tower and 2 new clinic buildings will be built.

POSITION SUMMARY
This position is responsible for a variety of administrative support functions and customer service for an assigned patient care area which promote an organized, efficient delivery of care to patients. The position facilitates communication between physicians, nurses and physicians, calls in Consults and acts as a liaison with all other internal departments and external contacts.

CORE FUNCTIONS
1. Performs receptionist/clerical duties to support overall operating efficiency and effective flow of communication and information throughout the department. Participates in the resolution of customer problems or collects necessary data and follows through to appropriate person for problem resolution.

2. Processes patient admissions, records bed assignments in system, makes face sheets and prints patient labels upon admission. Orders outside records from other facilities and Physician???s offices.

3. Maintains a complete patient record with admission, transfer, and discharge information, progress notes, and consent forms. Ensures that all reports and chart forms are scanned or filed into the patient???s record. Ensures that charting forms are labeled and accessible if they are needed. Maintains adequate supplies of frequently used, patient education materials. May be responsible for QC/validations.

4. Enters pending discharges into the system. Coordinates patient appointments for procedures and treatments that may be required prior to timely discharge. Processes patient discharges.

5. Maintains adequate levels of office, dietary, and medical supplies and completes requisition forms when supplies need to be ordered. Reconciles supply order upon delivery.

6. Monitors and tracks the use and whereabouts of electronic equipment such as patient ID scanners and lap top computers. Ensures that all are accounted for and in working order.

7. This position works under local supervision and has responsibility for assigned unit only. Incumbents work in a fast-paced, sometimes stressful environment with a strong focus on customer service. Interacts with other health unit secretaries and other staff at all levels throughout the facility. Customers are patients, families, physicians, unit staff, case managers, patient service staff and medical records staff. Interacts with a wide variety of external customers.

MINIMUM QUALIFICATIONS

High school diploma/GED or equivalent working knowledge.

Requires skills and abilities typically attained with 1 year of medical clerical experience; preferably in a hospital or physician office setting, or prior experience in customer service. Must possess excellent organizational skills, as well as effective human relations and communication skills. Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, Boswell Skilled Nursing Facility or the Whole Health Clinic must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment.

Working knowledge of medical terminology and computer literacy is required. The position requires knowledge of commonly used office software and keyboarding skills.

PREFERRED QUALIFICATIONS

Successful completion of an approved unit secretary program and BLS certification is preferred.

Additional related education and/or experience preferred.