Company DescriptionGreater Lakes Mental Healthcare is a full-service community mental health center, providing behavioral healthcare to the citizens of Pierce County for 50 years. We are conveniently located at 9330 59th Ave SW in Lakewood, WA. Greater Lakes serves over 10,000 individuals each year with a team of over 300 staff. Our modern professional clinic provides a comfortable setting for counseling and medication services. Position Summary & Mission Provides Front Office administrative support for a large, busy mental health center. This includes answering multiline phones, checking in clients, scheduling clinical and medication appointments through EPIC, and patient registration. Also performs other administrative tasks on occasion such as entering data, calling clients to confirm appointments, photocopying, typing documents, and special projects. This position requires excellent skills in multi-tasking, communication, customer service, computer data entry, and organization. Must be able to communicate very effectively on the phone and in person. Must be able to handle difficult customers and situations diplomatically and problem solve collaboratively. Must maintain a high level of client and staff confidentiality. - EPIC experience and solid patient registration skills preferred. - Requires well-developed front office customer-service skills, and the ability to communicate effectively and diplomatically, even with others' emotions are intense. - Requires the ability to make good use of time, prioritizing customer-service needs, and multi-tasking effectively. - Requires the ability to operate standard office software programs, with a keyboarding speed of 45 wpm. - Requires the ability to perform simple mathematics to collect copayments, provide change, manage cash box, and calculate simple percentages. - Requires to have intermediate computer user skills and problem-solving skills. Prefer experience providing front office administrative support in medical office setting. Prefer experience working with mentally ill clients. Responsibilities
Patient registration at the front desk.
Assist new clients with their intake paperwork.
Schedule appointments using EPIC.
Answer phones effectively.
Assist clients who need "same-day" scheduling.
Complete Appointment Reminder Calls in a timely manner.
Respond to crisis situations following agency and program protocols. Qualifications
High school diploma/GED and two years relevant experience. Prefer experience providing administrative support in medical front office setting. Prefer experience working in mental health setting
Experience providing front office administrative support in medical office setting. Prefer experience working with mentally ill clients.
Well-developed front office customer-service skills, and the ability to communicate effectively and diplomatically, even with others' emotions are intense.
Must be able to operate standard office software programs, with a keyboarding speed of 45 wpm.
Position Type: Full-Time Regular Full Time Employee: YesPrimary Shift: Day Work Schedule: Day shift
MultiCare is a not-for-profit health care organization with more than 20,000 team members, including employees, providers and volunteers. MultiCare has been caring for our community for well over a century, since the founding of Tacoma’s first hospital and today is the largest community-based, locally governed system of health in the state of Washington, serving communities across Washington and Northern Idaho.
MultiCare’s comprehensive system of health includes numerous primary care, urgent care and specialty services — including Mary Bridge Children’s Hospital & Health Network; MultiCare Indigo Urgent Care; Pulse Heart Institute; MultiCare Medical Associates, affiliated physicians; MultiCare Rockwood Clinic, the largest multispecialty clinic in the Inland Northwest region; and MultiCare Connected Care, our Accountable Care Organization.
Eleven hospitals complete the organization: Allenmore Hospital, Auburn Medical Center, Capital Medical Center, Covington Medical Center, Deaconess Hospital, Good Samaritan Hospital, Mary Bridge Children’s Hospital — the Puget Sound region’s only children’s hospital and state-designated Level II Pediatric Trauma Center for Western Washingt...on — Navos Behavioral Health Hospital, Valley Hospital, Tacoma General Hospital — which is home to the South Puget Sound region’s only Level IV Neonatal Intensive Care Unit — and Wellfound Behavioral Health Hospital.
Our core values of Respect, Integrity, Stewardship, Excellence, Collaboration and Kindness, serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other.
MultiCare is also proud of our commitment to workforce diversity and culturally competent care. This commitment is led by our CEO and supported through employee education and community outreach.