Summary

The Medical Office Coordinator is responsible for greeting patients, answering phones and scheduling appointments. The collection of accurate patient demographics, insurance verification, referral processing, and various other areas of data entry. Coordinates the daily operations of the physician office, including the medical records process, patient and physician scheduling, overseeing the front desk, confirming appointments, and ordering office supplies. Will be responsible for charge entry and patient balance processing and the daily reconciliation of charges and payments.

Responsibilities

• Greeting patients, answering phones and scheduling appointments
• Collection of accurate patient demographics
• Answers telephones in a prompt and courteous manner
• Insurance verification
• Referral processing
• Will be responsible for charge entry and patient balance processing and the daily reconciliation of charges and payments
• Displays concern and provides assistance or explains procedures as appropriate to callers or in face-to-face situations
• Ensures that all contacts with patients, the public, physicians and other personnel are carried out in a friendly, courteous, helpful and considerate manner
• Manage, copy, and review medical records to ensure accuracy
• Coordinates the daily operations of the physician office, including the medical records process, patient and physician scheduling, overseeing the front desk, confirming appointments, and ordering office supplies

Supervisory Responsibilities

• This position carries out supervisory responsibilities in accordance with guidelines, policies and procedures and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work.

Education

Required: High school diploma/GED.
Preferred: Completion medical office assistant program

Experience

• Minimum of 1-3 years of experience in a Physician Practice/Medical field preferred.
• Healthcare background is strongly desirable
• EMR/EHR experience preferred, NextGen or Athena experience preferred
• Proficiency in a windows environment with a working knowledge of Word, Outlook, and the Internet is required
• Willingness to be flexible and adaptable in a complex, matrix environment

Certifications

Preferred: Healthcare management/administration certification

Employment practices will not be influenced or affected by an applicant�s or employee�s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.